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Microsoft Teams Won’t Open

Anonymous
2020-03-25T03:23:26+00:00

Whenever I open Microsoft Teams on my laptop, it just flashes a white screen. I have tried reinstalling it, but nothing has worked. If anyone knows the solution, that would be great, thanks!

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  1. Anonymous
    2020-03-25T04:57:47+00:00

    Hi Rickwoo ,

    I'm willing to help you.

    Under your current situation, I suggest you 

    1. Re-confirm whether your Teams service is OK firstly, to do so, please try signing into Teams on the web via  https://teams.microsoft.com/. 
    2. Supposing you are able to sign into Teams on the web, then my understanding is that the issue is related to the Teams desktop client side. Then, please try clearing the Teams cache to see if it helps via the following steps. 

    1.  Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process.

    2.  Go to File Explorer, and type in %appdata%\Microsoft\teams

    3.  Once in the directory, you’ll see a few of the following folders:

    .From ‘Application Cache’, go to Cache and delete any of the files in the Cache location. “%appdata%\Microsoft\teams\application cache\cache”

    .From ‘Blob_storage’, delete any files that are located in here if any. “%appdata%\Microsoft\teams\blob_storage”

    .Within ‘Cache’, delete all files “%appdata%\Microsoft\teams\Cache”

    .Within ‘databases’, delete all files “%appdata%\Microsoft\teams\databases”

    .Within ‘GPUCache’, delete all files “%appdata%\Microsoft\teams\GPUcache”

    .Within ‘IndexedDB’, delete the .db file “%appdata%\Microsoft\teams\IndexedDB”

    Within ‘Local Storage’, delete all files “%appdata%\Microsoft\teams\Local Storage”

    .Lastly, from ‘tmp’, delete any file “%appdata%\Microsoft\teams\tmp”

    4.Once finally done clearing, you can now restart Teams from your local desktop and check if the issue disappears.

    1. Or you may try re-installing the Teams again

    Looking forward to hearing from you 

    Regards,

    Eric

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  1. Anonymous
    2020-05-27T12:27:11+00:00

    I had the same issue. I uninstalled and reinstalled the app, but it still didn't work.  I went to Users\myusername\AppData\Local\Microsoft\Teams and double-clicked the Update file.  It then allowed me to sign in to Azure and Teams.  The app is now working fine for me.

    I hope this helps you too!

    60+ people found this answer helpful.
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  2. Anonymous
    2020-05-01T15:46:40+00:00

    I'm having the same issue, Eric. I took all of the steps you listed above, but Teams still won't start. When I click on it, it acts like it's starting up, but then nothing appears. I took a look at Task Manager at that point because my laptop was whirring so noisily. It turns out Teams was taking 63% of CPU. But still no Teams on my desktop. The web version works, so I will use that for now, but I'm wondering how else I can fix this problem. Thanks!

    30+ people found this answer helpful.
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  3. Anonymous
    2020-04-22T09:33:58+00:00

    I have the same problem and cannot load Teams.  I keep getting an error message which tells me to sign out and sign back in again which I have done but the issue is still the same. 

    1. Re-confirm whether your Teams service is OK firstly, to do so, please try signing into Teams on the web via**https://teams.microsoft.com/.**

    I have tried the above but it still will not load.

    10+ people found this answer helpful.
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  4. Anonymous
    2020-06-08T08:21:12+00:00

    Whenever I open Microsoft Teams on my laptop, it just flashes a white screen. I have tried reinstalling it, but nothing has worked. If anyone knows the solution, that would be great, thanks!

    10 people found this answer helpful.
    0 comments