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Microsoft Office 2011 Mac 64 bit upgrad

Anonymous
2020-03-16T16:47:01+00:00

I purchased Microsoft Office 2011 of 32 bits along with the purchase of my MacBook.  I did an upgrade today to Mac OS Catalina to  only to find that Office 2011 will only run on 32 bit.  The upgrade now requires Microsoft Office to run on 64bit.

 I read in many places that Microsoft has no intentions of supporting this upgrade so therefore, I can no longer safely use this software, that I purchased, on my mac.  Microsoft is forcing me to purchase something I have already purchased earlier.  I do not care if there are newer versions of Microsoft Office.  I purchased Office 2011 and Microsoft should still honor that purchase by providing the 64bit upgrade.  I contacted support thru their chat box and was only directed to this site where I can look up or post my own questions.    I wish to have a refund or a product key to another Microsoft Office that will run on Mac at 64bit. 

Looking forward hearing soon asap!

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Jim G 134K Reputation points MVP Volunteer Moderator
    2020-03-17T14:10:49+00:00

    Hi

    If you purchased the stand-alone (aka perpetual) license when you got Office 2011 then you are limited to the specific range of Mac OS that was available for that license.

    If you purchased Office 2011 via an Office 365 subscription are entitled to free upgrades if you have maintained your subscription.

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  2. Anonymous
    2020-05-02T22:54:38+00:00

    Office 365 is always a keep-paying-forever "subscription" license.

    Before 2013, all Office was one-time-payment / "perpetual" license.

    Since 2013, all Office with year in name: Office 2013 ..., Office 2016 ... , Office 2019 ... , are one-time payment.

    .

    365 gives you the option of installing on many OS's: Windows, Mac, iPad, Android

    one-time payment licences always are OS specific, ie PC or Mac, cannot switch

    .

    Creating a 64 bit version requires extra time / MONEY!  So if MS did not create it originally, they will not NOW go back and create it for an old version that is not making them any money. ie 2011 is less than a year from it's ultimate end of life ... , no money in it, no chance they will make 64 bit.

    .

    On Windows side, 2010 was first 64 bit version

    On Mac side, 2016 is first mention of 64 bit I can find

    https://docs.microsoft.com/en-us/office/troubleshoot/office-for-mac/office-2016-for-mac-64-bit-upgrade

    .

    The above documentation has following statement:

    <snip>

    64-bit only

    The Mac operating system has been 64-bit for several years. Unlike for Windows, there's no choice between running a 32-bit or 64-bit version of the Mac operating system. Similarly, we won't offer a choice between 32-bit and 64-bit versions of Office 2016 for Mac. After each "channel" is transitioned per the rollout schedule, only 64-bit builds will be available.

    </snip>

    .

    When you buy a license, subscription OR one-time-payment, you have the right to install either bit version you need.

    On Windows side, I have seen documentation MS has started defaulting installations to 64 bit

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  3. Anonymous
    2020-05-02T19:55:28+00:00

    Hi

    If you purchased the stand-alone (aka perpetual) license when you got Office 2011 then you are limited to the specific range of Mac OS that was available for that license.

    If you purchased Office 2011 via an Office 365 subscription are entitled to free upgrades if you have maintained your subscription.

    THIS is a good answer. It's helping me to understand the difference between the stand alone (perpetual) and the 365 subscription! Before reading your response, I had no idea what "perpetual" meant. Now I can ask a more informed question.

    Is it possible to purchase Office 2019 (perpetual), 64-bit? I saw several on Amazon; however, I cannot find anything that tells me it's 64-bit. If you know where I can download (or purchase hardcopy (disc) version, please let me know where that is. I do understand about ending support. It's frustration, but it's fine. I've gotten excellent use of my 2011 version. I'm fine with buying a new one (perpetual). I just don't want to spend $200+ if it's not 64-bit (what I need).

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  4. Anonymous
    2020-03-16T19:57:28+00:00

    It's a brilliant answer!

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  5. Anonymous
    2020-03-16T19:43:01+00:00

    This has nothing to do with MS, its Apple who imposed this, so talk to Apple, and get nowhere. They will only tell you to downgrade the o/s

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