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Microsoft 365 Converting Files

Anonymous
2020-05-12T21:52:36+00:00

For about a week, my office 365 converts every document and it totally screws up the original format. How can I take this off? The convert box never popped up when opening attachments before.

Microsoft 365 and Office | Word | For home | Windows

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  1. Jay Freedman 207.5K Reputation points Volunteer Moderator
    2020-05-12T23:45:05+00:00

    Before you go through the more extensive steps that Gloria proposed, try this: 

    Go to File > Options > Advanced and scroll down near the bottom to the General section. If the "Confirm file format conversion" box is checked, clear that check box and click OK. Then try opening a document to see whether the dialog appears.

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  1. Anonymous
    2020-05-15T11:37:34+00:00

    Hi erikashields,

    Have you checked the above suggestions? If you still need other assistance, please post back.

    Best regards,

    Gloria

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  2. Anonymous
    2020-05-12T23:23:41+00:00

    Hi erikashields,

    Thanks for posting your issue in this community. Per your description, your Word documents would convert the format from the original one. If so, as we cannot reproduce your issue in Word 2004 version for Windows 10, we would like to suggest you open these documents online to identify whether the issue only occurs on applications or online and narrow down the issue. 

    In addition, please try to Online Repair to see if the issue can be fixed. 

    Besides, try to open your documents in safe mode to isolate the issue is related to some third-party add-ins.

    If the issue still persists, could you please provide the following information for us to further investigate?

    1. The screenshot of your Word version. You can click File> Account> capture the full Product Informationpage with us. Please mask your private information.
    2. Please create a new document to identify if all documents including the new one have the issue.
    3. Whether other applications have the same problem? Like PowerPoint or Excel and etc.
    4. Have you received any error or prompt？If yes, please capture the screenshot with us, you can click Insert image and share the screenshot.
    5. Where did you open the files? From online or application or somewhere else?

    You are free to post back and we are willing to further investigate your issue.

    Best regards,

    Gloria

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