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I am one of the IT Helpdesk Associates for the company I work for. I was prompted to research why the "Insert Icon" command was missing from the Ribbon.
Here are the steps we have tried to resolve & bring this feature back:
The "Insert Icon" Command is still missing. I have tried going circles to chat directly with a chat support specialist, but I keep getting sent to a portion of the site that doesn't help me at all! The Learning Center is NOT solving this issue & it is not permitting me to do anything in the Admin Center about this Missing command. So the site is of no use to me.
All I need to know:
Our users are very adamant about ahving this feature available for Business 365 if it is not available, it really should be.
Moved Microsoft 365 or Office 365 for admins / Other/unknown / Microsoft 365 Apps or Office 365 Business
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Dihao,
If you will refer to the screenshots I attached, This option is not present. I just tried to "Reset all Customizations", but the "Insert Icon" command is still missing.
Hi AbernathyB,
Thank you for your reply and sharing the information here. I noticed that your Office version is Office Professional Plus 2016. I will help you move your thread to Office 2016 category.
I am not quite familiar with Office Professional Plus 2016 product. However, based on my experience of Microsoft 365 business product, you can try out the following methods and see the results.
1: Try to find “Insert Icons” option under All Tab and see whether you can add to your ribbon.
2: Try to reset the custom ribbon to default and see the outcomes.
Best regards,
Dihao
Dihao Guo MSFT,
I just saw the reply yesterday while at home, had to wait to get in today to take screens shots.
Yes, all the staff are missing this "Insert Icon" feature. I had checked the ribbon options before contacting you. Here are some screen shots.
Product Info:
Word Ribbon as it stand on the Insert tab:
Customize Ribbon options given:
All Commands options given for Ribbon:
So, I am not sure what else to do or try because Repair didn't bring back this tool. I hope you can help us.
Cordially,
AbernathyB
Hi AbernathyB,
Sorry for the inconvenience caused. From your description, it seems that all of your Office applications are missing a command in Office Ribbon. May I confirm with you whether the “Insert Icon” command you are referring to is “Icons” command as the screenshot below?
If so, generally, you can find this command under Insert Tab> Illustrations> Shapes> Insert Icons, which this option should come along with Insert tab as long as you enable “Insert” Tab in Option > Custom Ribbon
If not, please share more details about “Insert Icons” you are referring to at your convenience. Thank you.
At meantime, may I know the following information at your convenience?
1: The version of Office application. You can go to File > Account> Under Product Information to find details.
2: Do all the users in your organization missing this “Insert Icon” option in Ribbon?
Best regards,
Dihao
Hi AbernathyB,
Have you checked my reply above? If there are any updates, please feel free to post back here and share with us.
Best regards,
Dihao