bluetooth remote shutter with Office Lens

The issue seems to be that the remote shutter devices work by sending a volume up command through Bluetooth which causes the standard Android camera app to take a picture.  You can check by starting your standard android camera app and pushing Volume Up

• it should take a picture.  [If the camera is in Video mode Volume Up starts and stops recording - at least that's how it works on mine.]

Unfortunately, with Office Lens (and Adobe Scan), the volume up button just raises the volume :(

Since those applications don't record/play sound (as far as I know) they COULD be changed to capture Volume Up and use it to trigger their pictures.  That would make them compatible with the remote shutters.  But, M'Soft/Adobe haven't done that  - at least not that I can tell!

I recently purchased a 

Xiaomi Mi Tripod Bluetooth Selfie Stick -Black, with Bluetooth shutter remote

to hold and steady my phone while using Office lens on my Samsung Phone and like others found that the remote button worked OK with the native Samsung phone camera, but not with the Pffice Lens app.

Is it a matter of "permissions" or function mapping?

Thanks

Geoff

Hi AncientMariner1940,

Thank you for posting this to the Community Forum. I hope you're doing good today despite having an issue with the Bluetooth remote shutter using the Office Lens app. Let's try to get to the bottom of this concern. 

You may be having a compatibility issue with the remote shutter and the Office Lens app. Is the Bluetooth remote shutter certified and designed to work with any optical apps such as Office Lens? I also want to verify if the Office Lens app is working without the remote shutter? If yes, it means that the app is working as expected and we may be looking at incompatibility concerns. To clarify all these things, I would suggest contacting the Support team of this Bluetooth remote shutter. If the remote shutter is designed to work Office Lens, I would suggest posting your concern to the OfficeLens.UserVoice so that our software engineers can check on this concern and if this gets upvoted, it can be added to the next update.

We'll wait for your response.

Bob

Thank you for your feedback. In the future, if you'll have any Microsoft apps concern, please post back. We are always here to help.

Regards,

Bob

Thank you for your attention to my problem.  The remote shutter is a CamKix bluetooth remote shutter- an Amazon Prime choice selection.  Advertised to work in most configurations with both IOS and Android systems. My installation of Office Lens on my iPad works very well if one manually clicks the shutter (punches the round white button), and it was for use with this app that I primarily bought the CamKix— I scan a lot of documents by hand-holding my iPad, and it’s hard not to introduce a slight shake when moving ny hand from a grip on the iPad to punch the button.  I though the remote shutter would eliminate this problem.

   As I said earlier, the CamKix works reliably with the iPad’s built-in camera app.  So this does look like a microsoft-apple incompatibility.  Not microsoft’s problem, I don’t guess.  I don’t know whether CamKix has any customer support—the device is made in China.— Thanks again.