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you have a newer version of office installed

Anonymous
2020-05-01T07:57:38+00:00

I have a newly purchased refurbished PC with Windows 10 Professional. I installed Office 365 Home. Trying to open a recent Excel file from OneDrive, I get message: "you have a newer version of office installed ... have detected newer versions of Office installed ...  Microsoft Office 365 - en-us ... if you want to install an older version ... please remove these newer products and try again."

The file was initially created on the latest version of Word for Android. It has file extension .xlsx (newest available). And I do not understand why Office 365 cannot open a recent .xlsx file at all.

I do not want to go back to an older version of Office, especially after paying for the new subscription.

I  do have an older version of Word noted in Program Files, sort of, namely Microsoft Office 15. It includes one sub-folder, Clientx64. I suspect the refurbisher did an incomplete uninstall of this older version. I find no mention of this older program in the MS uninstaller or Revo or Glary uninstaller.

How can I get rid of all traces of Office 15? Do I have to search and revise the registry (shudder)?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2020-05-05T23:06:29+00:00

    This offered only the option to uninstall Office 365, not the remnants of Office 2013.

    I uninstalled Office 365 earlier, then reinstalled it, before I posted the initial question.The problem reappeared.

    I want to get rid of all remnants of Office 2013 so that it does not interfere with Office 365. I am sorry I did not make that clear in my original post.

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  2. Stefan Blom 341.3K Reputation points MVP Volunteer Moderator
    2020-05-05T21:48:33+00:00

    To get rid of Office and start fresh, try the uninstall support tool (Option 2) in the article at https://support.office.com/en-us/article/Uninstall-Office-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8.

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  3. Anonymous
    2020-05-05T19:45:37+00:00

    Appa & Features has no reference to Office 2013.

    This secton of instructions:

    To determine your installation type do the following

    does not help. I double clicked on a word file (.docx) that was recently created in Word for Android. It opened in Word 365. When I clicked about, I got only license information for version 365. There was no reference to an installer for Office 2013. 

    I don't know which way to go on manually uninstalling.

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  5. Anonymous
    2020-05-01T11:05:25+00:00

    In Apps & Features is there any ref to Office 2013?

    Office 15 is Office 2013

    These are the manual removal instructions https://support.office.com/en-gb/article/manually-uninstall-office-4e2904ea-25c8-4544-99ee-17696bb3027b#OfficeVersion=Office_2013

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