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Add-Ins for Mendeley and Zotero don't work for Word

Anonymous
2020-05-17T06:58:41+00:00

I've run into an issue using Word where the add-ins for the reference management programs Mendeley and Zotero dramatically slow down the use of Word itself. Another add-in, Grammarly, doesn't cause this issue. I've tried:

  • Uninstalling and reinstalling Word.
  • Uninstalling the add-ins and reinstalling them.
  • Uninstalling and reinstalling Mendeley and Zotero.
  • System restoring from 5/15, when the add-ins worked.
  • Worked with a tech to try a variety of solutions.
  • My version is 2005, build 12827.20160, running on the Targeted Monthly Insider. The most recent update pushed 5/14, so I don't think the update caused this, but it's a possibility.
  • I've worked with a tech to try a variety of solutions, to no avail. Please help, my masters' thesis is riding on this.
Microsoft 365 and Office | Word | For home | Windows

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  1. Stefan Blom 340.3K Reputation points MVP Volunteer Moderator
    2020-05-17T08:51:27+00:00

    Return to the monthly channel for Office. Since you are working with an important document such as your master's thesis it is not a good idea to use preview versions of any software.

    If that doesn't help, contact Mendeley and/or Zotero for updated versions of their add-ins.

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