Source Lists appear empty

Hi Štěpán,

Thanks for using Microsoft products and posting in the community, I'm glad to offer help.

Generally, the citations created in each document will be stored in the current list of the current document and the Master list (global), so that other documents can also reference the citations of the current document.

In your case, since you created citations, they should be shown in the master list as well, but they didn't. Please try to create a new document and create a new citation to see if it will be stored in the current list and master list at the same time. Or you can try to open the source manager to copy the citations from the current list to master list manually.

If the issue persists, may I know how you created the citations? Manually or importing from somewhere?

Please feel free to let me know if there is any progress, I'll continue to help you.

Best Regards,

Arck

Hi Stepan,

Thanks for your cooperation, it seems that your Word is not installed properly, in this case, would you mind reinstalling Word? You don't need to uninstall other Office apps and install the whole Office suite from the scratch.

Reference:

-      Uninstall Office for Mac

-      Most current packages for Office for Mac

Best Regards,

Arck

Hello Arck,

I have tried the above proposed solution without success. Mind, I was even unable to locate "com.microsoft.Office.plist" at all.

One thing I am noticing though is that while editing a source, I get a pop-up reminding me that the source exists in both current and master list and whether I want to update both. That tells me those lists exist, but for some reason are not being displayed.

Best regards,

Stepan

Hi Štěpán,

Thanks for your clarification, it seems that Word cannot work properly, in this case, please try to follow the steps below to clear cache and preferences to check the outcome:

1.    Quit all Office applications.

2.    Move the following folders/files to desktop, then reopen Word to see if it can fix the problem, if not, please restore them:

1. Open Finder, press Command + Shift + G > enter ~/Library and then click Go > go to

~/Library/Containers > move the folder "com.microsoft.word" 2. Go to ~/Library/Group Containers/UBF8T346G9.Office/User Content/Templates, move the file "Normal.dotm" 3. "com.microsoft.Word.plist" and "com.microsoft.Office.plist"

Best Regards,

Arck

Hello Arck,

thank you for the reply.

I have tried starting a new empty document and inserting citations there, but with the same result. Citation is created, but does not appear in either Master or Current lists. Nor do the sources created in the primary document appear in the newly created.

In both cases, I have created the citation manually through the Insert Citation functionality.

This is how it appears in both situations (the populated document just has more entries appearing on the right side and cited throughput).