Share via

There was a problem connecting to onedrive. You don't have access to this service. Error Code 0x8004e4d1

Anonymous
2020-07-10T10:36:14+00:00

I unlink my one drive last night, but when I try to link it back, it cant sign in anymore. it shows: 

There was a problem connecting to onedrive. You don't have access to this service. Error Code 0x8004e4d1.

Anyone know the problem?

One drive app cannot refresh. I can't use website too, it says 

Something's not right

The page you requested is temporarily unavailable. We apologize for the inconvenience, please check back in a few minutes.

Microsoft 365 and Office | OneDrive | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-07-14T12:14:09+00:00

    Thanks Renzo for the reply,

    It's been 48 hours, and I also can't log in to one drive at internet browser in incognito mode. According to your answer, Microsoft detected an inappropriate use in my account, or a breach of Microsoft Service Agreement. What should I do now?

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Anonymous
    2020-07-10T10:57:36+00:00

    Dear SiewChung,

    Try this, in any internet browser in incognito mode (Ctrl+Shift+N) browse to: https://onedrive.live.com, access with your personal account, then if you are no allowed to access, is due to situations: 1- Servers has a temporary service degradation, you have to wait up to 48h. 2.- Microsoft detected an inappropriate use in your account, or a breach of Microsoft Service Agreement:

    https://www.microsoft.com/en-us/servicesagreement

    But if you are able to access, you could re-install Onedrive client in this way;

    Do you know how work with the "Regedit"?

    So, with the keys combinations (Windows + R), you'll open the "Run" windows, then type: regedit

    We need to find Onedrive folder and delete.

    you will find it in this path:

    HKEY_CURRENT_USER\Software\Microsoft\

    Expand Microsoft folder click on the "arrow", inside you'll see the Onedrive folder, click with "Right-Click" over Onedrive folder and delete all.

    This process only remove Onedrive configuration, the data will be fine.

    After, uninstall Onedrive from Control Panel and re-install again with the file that you'll download in this official Microsoft Support:

    https://support.office.com/en-us/article/onedri...

    Download the last Production Ring version: 20.084.0426.0007 and install it.

    Finally, It is possible that you need to put your credentials again, then when you select the folder location for Onedrive (use default folder), maybe will appears a message that says "This folder already has information/data", so, in the same way, select that location and accept.

    Regards,

    Renzo.

    Was this answer helpful?

    0 comments