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We can't display your DNS information because your nameservers aren't managed by us.

Anonymous
2020-06-13T01:45:32+00:00

hi,

I want to set up microsoft 365 email with my domain.My domain provider is godaddy while my hosting provider is tmd hosting so I replaced the name servers with tmdhosting name servers in godaddy.

bBut now when I try to set up ms365 email,I can't add record as it shows ''We can't display your DNS information because your nameservers aren't managed by us.''

How can I setup ms365 email in godaddy dns with tmdhosting?

Please help

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2020-06-13T03:30:17+00:00

    Hi nabil738,

    Thank you for the request sir, my pleasure to assist you. Since you hosting provider is tmd and your domain provider is GoDaddy. Any record that shall be verified need be on your tmd sides

    Based on the error message ''We can't display your DNS information because your nameservers aren't managed by us.'' at the hosting provider side, once you add your domain to it which provided by the go daddy.  You need to change your domain's nameserver recorder which point to Microsoft365.

    Change your domain's nameserver (NS) recordshttps://docs.microsoft.com/en-us/microsoft-365/admin/get-help-with-domains/change-nameservers-at-any-domain-registrar?view=o365-worldwide#change-your-domains-nameserver-ns-records

    When you get to the last step of the domains setup wizard in Microsoft 365, you have one task remaining. To set up your domain with Microsoft 365 services, like email, you change your domain's nameserver (or NS) records at your domain registrar to point to the Microsoft 365 primary and secondary nameservers. Then, because Microsoft 365 hosts your DNS, the required DNS records for your services are set up automatically for you. You can update the nameserver records yourself by following the steps your domain registrar may provide in the help content at their website. If you're not familiar with DNS, contact support at the domain registrar.

    To change your domain's nameservers at your domain registrar's website yourself, follow these steps:

    1. Find the area on the domain registrar's website where you can edit the nameservers for your domain.
    2. Create two nameserver records, or edit the existing nameserver records to match the following values:
    TABLE 3 First nameserver ns1.bdm.microsoftonline.com
    Second nameserver ns2.bdm.microsoftonline.com

    Tip

    You should use at least two nameserver records. If there are any other nameservers listed, you can either delete them, or change them to ns3.bdm.microsoftonline.com and ns4.bdm.microsoftonline.com.

    1. Save your changes.

    Hope it helps sir, and if you still having issue after did the above steps, please let me know and I will continue following you up.

    Yours Sincerely,

    George

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