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How can I stop OneDrive using insane amounts of CPU?

Anonymous
2019-08-10T07:23:19+00:00

This has been discussed countless times in recent years but no suggestions have resolved the issue for me so far. Running OneDrive has become almost impossible for me unless I am prepared to have my CPU constantly cooking.

This 'cooking' is when OneDrive isn't even doing anything - everything is synchronised!

I have disabled 'Open at Login'...

I have added OneDrive in my login options.

I won't say this is constant but it is VERY often and when OneDrive starts cooking the CPU, the only way out is to Force Close OneDrive and then reopen it.

Sometimes a restart is necessary.

I could literally be doing nothing, not even using my MacBook Pro and I hear the fan start to whirr as it does all it can to protect my CPU. When I look in Activity Manager, sure enough, its OneDrive at the top of the list again.

Even though - OneDrive is up to date.

I would love to hear about any way of rectifying this issue.

Thank you for reading my post.

Martin.

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2020-07-02T11:59:24+00:00

    The issue of overheating on my mac machine is constantly coming whenever I open onedrive to sync. Onedrive essentially tries to sync all times even if there are no files to sync, and as it works all times, it uses more than 100% of my CPU and causes my fan to be always running at full speed with no hope the app can finish syncing.

    I have reported this issue more than 3 or 4 times to MS team for more than 2 years, and they are still not able to solve this issue on mac machines.

    I tried every single help online and from the support team, and the only thing solution that usually works (only for a short time) for me is to totally uninstall the onedrive app, then reinstall it on a clean local folder. However, this is very annoying and only works for one or two months, then it goes back to the same problem.

    I find it weird that the support team is not even responding to these requests, and not able to finf any solution to that problem for long time.

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  2. Anonymous
    2020-02-12T16:48:08+00:00

    I have found that when I hear my Mac's fan whirring, it is always OneDrive at the top of the list in Activity Monitor. Sometimes, if I leave it, it will stop being so resource hungry after a few minutes (or 20 or 30) but I often have no choice but to shut down OneDrive. Most of the time OneDrive is all fully in sync and it's not actually doing anything but it is still the top item in Activity Monitor gobbling up 90% of my CPU etc. If it wasn't for the fact we get OneDrive with our Office 365 subscription I wouldn't use it.

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  3. Anonymous
    2019-08-10T20:14:03+00:00

    Hi Martin,

    I'm sorry for the inconveniences it has caused. You may try opening the OneDrive folder and see if there are any files that is failed to sync or constantly in the state of syncing. If so, you may move them out of the OneDrive folder, then reset the OneDrive application to see if it would work:

    1. Open Finder > Applications > right-click on OneDrive > Show Package Contents;
    2. Open the Resources folder > click the file start with ResetOneDriveApp.

    If the above steps couldn't help, I'd appreciate it if you may share the following information with us so that we may further investigate it for you:

    1. Please click the cloud icon on the top menu > More > Preferences > About > capture a screenshot of the version information;
    2. Please go to More > Preferences > Office > see if "Use Office applications to sync Office files that I open" is checked or not.

    Best Regards,

    Nathan

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  4. Anonymous
    2020-02-29T22:54:58+00:00

    Try to disable the option shown in the screenshot. that may solve your issue

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  5. Anonymous
    2019-08-12T14:36:17+00:00

    You may try opening the OneDrive folder and see if there are any files that is failed to sync or constantly in the state of syncing. If so, you may move them out of the OneDrive folder, then reset the OneDrive application to see if it would work:

    1. Open Finder > Applications > right-click on OneDrive > Show Package Contents;
    2. Open the Resources folder > click the file start with ResetOneDriveApp.

    If the above steps couldn't help, I'd appreciate it if you may share the following information with us so that we may further investigate it for you:

    1. Please click the cloud icon on the top menu > More > Preferences > About > capture a screenshot of the version information;
    2. Please go to More > Preferences > Office > see if "Use Office applications to sync Office files that I open" is checked or not.

    There is no sign of any files constantly trying to sync. I always see OneDrive is up to date. I don't see a file called ResetOneDriveApp in the resources folder.

    Version 19.123.0624.0005 (Standalone).

    Use Office applications to sync Office files that I open is ticked. I don't open and use many Office files.

    Martin

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