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I am setting up a new computer with MS Office Home & Student 2019 running on Windows 10 Home.
I am trying to mimic the MS Word settings I have on an older machine that is running Office 2016, also on Windows 10 Home.
In MS Word, I like to hide the "main tabs" ribbon and work solely off the Quick Access Toolbar, with the box in the "options/customize" screen checked to "show QAT below ribbon" (again, the ribbon itself stays hidden).
This setup always works fine on my older 2016 version. All I see when opening a new or existing doc is the QAT and it doesn't go away, ever.
On the new machine, the QAT only appears when I start a fresh, new blank document.
But if I save that document and re-open it, the QAT is gone. And if I try to open an existing document from my files, the QAT is also missing.
I have tried the fixes that came up in Google searches for this problem, including right-clicking where the toolbar should be and trying to toggle using Control/F1. Nothing I've tried has worked.
Any help appreciated--thanks for reading.
A family of Microsoft word processing software products for creating web, email, and print documents.
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Answer accepted by question author
When you hide your Ribbon, is the status bar visible at the bottom of the page or are you AutoHiding the Ribbon?
Minimizing Ribbon / AutoHiding Ribbon / Toggling Toolbars - Article: - by Charles Kenyon
It should be set and forget - it is here, but i don't hide the ribbon - it may be linked to that.
Open File > Options > Quick access toolbar. Import/Export to export then click the reset button and import.
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Hi Tim,
What is your version and build #?
Try exporting the customizations then reset the ribbon and QAT then import the customizations. does that fix it?
What have you tried so far? (I'd hate to make the same suggestions you've already tried.)
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