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Some users can see the charts and graphs in my Microsoft Access database. Some users can't. Why?

Anonymous
2020-08-10T22:04:32+00:00

Hello,

I am working on an Access database for my company to track user issues. It has some tables, an entry form, and a few reports. In the reports I put some charts and graphs that visualize some trends, relationships, etc.

The problem is that only some users can see the graphs and charts. I've tested with three people so far. I can see the graphs and charts, and one of the other testers can see the charts. But one of the testers can't see the charts. He opens the Access database from the exact same network location. He can use the form and enter issues, but when he double clicks the report, it is blank (except for some text boxes). If he goes into "design view" the chart boxes aren't there either.

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In testing I have discovered some more info. I had my coworker sign into his company Microsoft account on my computer and the charts work. So it seems to be an issue with his workstation and not his account permissions etc. 

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Does anyone have any ideas as to what the problem might be? Let me know if you need more information.

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Thanks in advance!

Microsoft 365 and Office | Access | For home | Windows

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Anonymous
2020-08-11T15:18:23+00:00

MS365 does not mean they are all the same build.  As such, some older build will not be compatible with the new modern charts and the newer ones will be.  To be sure, you need to check the Build No on each machine under File->Account.

You could try running an Office Repair, or Manually Updating (File->Account).

You could also simply use the legacy charts and do away with the issue entirely.

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  1. Anonymous
    2020-08-12T16:59:35+00:00

    It worked!

    I noticed that my coworker had an older build number on his Microsoft Office install. 

    I had my coworker use the "Software Center" and install a new version of Microsoft Office. Now he can see the charts.

    Thanks everyone!

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  2. Tom van Stiphout 40,211 Reputation points MVP Volunteer Moderator
    2020-08-11T15:20:39+00:00

    We are assuming you are talking about Modern Charts

    On one of the failing machines, download the Northwind sample database, create a new blank form, design it, and from the Design tab of the ribbon click Insert Modern Chart (next to Insert Image).

    Is that option even available?

    My guess is that it is not.

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  3. Anonymous
    2020-08-11T13:08:37+00:00

    Everyone has the same Office 365 version.

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  4. George Hepworth 22,855 Reputation points Volunteer Moderator
    2020-08-11T00:53:40+00:00

    Is everyone using the same version of Access? Did you use the new charting tools? Do the users who can not see them have the most recent version of Access?

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