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Excel 2019 http hyperlink problem

Anonymous
2020-08-26T15:26:13+00:00

Hi,

in excel 2019 i have the following problem:

when i copy and edit an hyperlink with https:// at start, it opens it without problems.

When i copy and edit(or even just copy) an hyperlink that starts with http:// at start it says: "unable to open http://.... Cannot download the information you requested.

I tried with some http link and https and it always seems the same problem. Is it possible to open http links from excel? Is it the missing security the problem also? Or is something else?

I also already tried to add the dword ForceShellExecute, in HKEY_LOCAL_MACHINE \Software\Microsoft\Office\15.0\Common\Internet.

All the forums says that you have to add it in 9.0 but in the pc i haven't the 9.0 subkey.

Can you help me?

Thanks.

Microsoft 365 and Office | Excel | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-08-26T18:25:18+00:00

Hi lexpert,

Thank you for posting your question in this community. The “Microsoft support” phone number above is a spam. Please do not call the number due to the privacy concerns. We have removed the spam and reported the user.

Based on your description, when you open “Http” link in Excel workbook, you would receive the above error. But if you open “Https” link there would be no issue to click and open in Excel workbook.

I also did a test from my side with Http link and Https link. I copy and paste the link into Excel workbook which Excel will automatically convert the link the hyperlink clickable format.

 

Then I clicked on the link which it would redirect me to my default system browser and open the Http site in web browser normally. If my reproduce steps are different from yours, please point out and let me know.

More importantly, may I know what is your Office application product information and version? You can go to File > Account > Product Information Page to find details share a screenshot of the entire product information page with us.

 

In addition, it seems that you have found some related threads about this error. According to this article, the error might be related to the proxy server, local network firewall or ForceShellExecute registry key.

If you didn’t find the 9.0 key in your registry editor, you may try to create the keys on your own if they do not exist and see result.

 

After you added the key, you may restart your computer and relaunch the application and see the results.

You may back up your registry in Windows before you edit it,

For your information:

How to back up and restore the registry in Windows

WARNING*: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Edit at your own risk.*

Best regards,

Dihao

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  1. Anonymous
    2020-08-26T15:42:55+00:00

    We saw your issue. Please CaIl on 𝘔𝘪𝘤𝘰𝘳𝘴𝘰𝘧𝘵 𝘚𝘶𝘱𝘱𝘰𝘳𝘵 number, l-{9Ol}-{4O2}⏑l946  and get the issue resolved.

    Sorry but i can't really read your number, also is it Italian? I am in Italy.

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  2. Anonymous
    2020-08-29T21:30:27+00:00

    Hi lexpert, 

    Regarding to this question, may I know is there any update? If so please post back here and share the above information with us at your convenience.

    Best regards,

    Dihao

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