Share via

Office 365 Apps showing Unlicensed on Windows 7

Anonymous
2020-07-14T07:19:06+00:00

I have been trying to check if the license expired but it didn't expire . Everytime when i open the Application and want to sign in the screen the window were you sign is just blank, tried several times but still wacn't sign. I tried the Online repair and uninstalling but still the same issue.

Also tried to install Microsoft Support Assistant Tool but int's not installing need to download net framework 4.6.2 and when i download it's showing an error "certificate chain could not be built to a trusted root authority". I'm stuck

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
  1. Anonymous
    2020-07-14T09:18:41+00:00

    Hi Glenn,

    As per your description, “when i open the Application and want to sign in the screen the window were you sign is just blank, tried several times but still wacn't sign”. I understand you are unable to sign into Office 365 applications installed on your Windows 7 computer. As you are using Windows 7 OS, I should mention that support for Windows 7 ended on January 14, 2020.

    Office 365 and Microsoft 365 are governed by the Modern Lifecycle Policy, which requires customers to stay current as per the servicing and system requirements for the product or service. This includes using Microsoft 365 Apps on a Windows operating system that is currently in support.

    For your reference: Windows 7 end of support and Microsoft 365 Apps Microsoft Office 365 no longer supported on Windows 7.  In this situation I suggest you please upgrade your Windows to windows 10 for use Office 365 better experience.

     Reference: Windows 7 to Windows 10 manual upgrade step-by-step guide

    Further, you may try the following suggestion, see if this help you fix the issue.

    1.Clear the Windows Credentials

    a. Sign out from Office application and close all the Office applications opened on your system. To sign out, open any Office application, let’s say Word, click File>Account>Sign out.

    b. Open Control Panel>User Account>Credentials Manager>Windows Credentials>Delete all MicrosoftOffice16 and MicrosoftOffice15 credentials.

    c. After deleting the cached password, open Word and click File>Account>Sign in and enter your Office 365 log in credentials.

    1. Update your internet explorer to the latest version.

    If the issue persists, we strongly recommend you move to Windows 10, because your installation of Microsoft 365 Apps won't receive any new features updates if you continue using Win 7 OS.

    Regarding to installing .NET framework on the PC with Win 7 you may refer this thread for solution with detailed steps and see if help for you.

    I appreciate your time and understanding.

    Best Regards

    Waqas Muhammad

    1 person found this answer helpful.
    0 comments

2 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-07-16T09:22:03+00:00

    Hi Glenn,

    Have you checked above reply? Do you need further assistance?

    Best Regards

    Waqas Muhammad

    0 comments
  2. Anonymous
    2020-07-14T08:24:41+00:00

    Under win update are there any failed updates?

    0 comments