Various documents in our environment are triggering 1 of 2 error messages related to memory/heavy application use that were not an issue until the most recent version update. Error messages are triggered often times when simple Excel tasks are being completed,
such as updating cells when two workbooks open, or simply trying to change the view on the workbook sheets from Normal to Page Break Preview and vice-versa.
We were previously on version 1908 and have been dealing with this issue on and off ever since the Semi Annual Channel jumped to version 2002 back in July 2020.
Error messages are:
Not enough system resources to display completely
Microsoft Excel is waiting for another application to complete an OLE action
Once these error messages appear, Excel eventually freezes/crashes/re-launches. It also appears that Excel is constantly calling 'Print driver host for applications' as this process is displayed under Excel in the Task Manager whenever one of the problem
documents is opened. If you kill the 'Print driver host for applications' process in Task Manager, Excel functionality is not restored.
This also impacts the endpoint itself, as it becomes sluggish and icons/windows on the taskbar and desktop start experiencing some display issues (duplicate icons on taskbar, blank or improperly displayed areas on otherwise normal File Explorer windows from
what appears to be a stuck prompt from Excel awaiting input, but it never loads/remains blank, etc.). Excel has to be forced closed in order for the endpoint to start behaving normally again, but often times it will require a full restart in order to return
to normal functions.
Here's what we've tried in order to address the issue with no success on Office version 2002:
-Repair Office
-Remove and re-install Office
-Change default printer from network printer to Microsoft XPS/Adobe PDF
-Test on an endpoint without any printer queues/print drivers installed (except those provided by Microsoft/Adobe)
-Enabled 'Ignore other applications that use Dynamic Data Exchange (DDE)
-Enabled 'Disable hardware graphics acceleration'
-Disabled/removed all add-ins in Excel
-Tried launching Excel in safe mode and the files still trigger the same type of messages
-Moving files from network drives locally-- issue is present whether the file is on a network drive or saved locally
This is an issue across devices and OS, as we use Surface and Lenovo devices and are currently upgrading from Win10 1803 to Win 1903.
We've been rolling back affected users to version 1908 as a temporary workaround since this issue is not present on this version.
Is there a possibility that this is an unreported issue in version 2002 due to the introduction of new features from 1908? We've also been testing different channels (Monthly, Current) and it also does not appear to be an issue in those newer versions (2007,
2008, 2009).
Looking to see if any others have experienced similar issues. Again, downgrading (or upgrading) has been a workaround, but we're looking for a solution that does not require changing the update channel for the entire environment considering our size.
Can provide some log information but most has not been fruitful. However, there's been a couple of error reports in event viewer that have provided some information that perhaps may be helpful:
Error - Application Error: Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office16\mso40uiwin32client.dll
Error - Application Hang: Hang type: Top level window is idle