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redeemed code when I havent redeemed it

Anonymous
2020-10-08T16:22:40+00:00

Hi I purchased only yesterday Microsoft Office Home 2019 from a reputable UK company called Wowcher. A separate key code was sent by email. The microsoft site sent me to the US site to pay $149.99. When I tried again, the offer said that the code had been redeemed yet I dont have office downloaded. Any help is greatly appreciated. I can provide the email and code if needed

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Anonymous
    2020-10-10T11:07:56+00:00

    Hi Dave thanks for responding. When the key was entered ‘my account’ showed that the pack was installed. But it clearly wasnt. Because when I click on Word or Excel, it took me direct to Microsoft and a page to pay for the current version.

    a company called ‘software giants’ did the offer through Wowcher. They wrote back and told me to uninstall the versions on my computer and reinstall

    see the screenshots

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  2. DaveM121 868K Reputation points Independent Advisor
    2020-10-10T15:22:51+00:00

    Hi Paul

    Yes, that is the correct procedure, did that work for you?

    If not:

    Use this tool from Microsoft to remove all remnants of a previous Office Installation:

    https://support.office.com/en-us/article/Uninst...

    Restart (not shut down) your PC . . .

    Go to http://www.office.com there you will find your Office licence and can re-install Office without the need for a product key . . .

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  3. DaveM121 868K Reputation points Independent Advisor
    2020-10-08T17:00:46+00:00

    Hi Paul

    I am Dave, an Independent Advisor, I will help you with this . . .

    That website is selling Office Home and Student for £37.99, whereas the real price is £119.99 +VAT, that would indicate the licenses they are selling are not correct, they are also selling a commercial licence of Windows 10 Pro Plus for £64.99, that also indicates the licenses are not correct

    When you went to download Office using your licence key, the first time, was that not accepted?

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