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Error 80090016 Keyset does not exist

Anonymous
2020-10-12T06:17:50+00:00

i encountered Error 80090016 Keyset does  not exist

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-01-21T22:09:51+00:00

    Try dsregcmd /debug /leave and then dsregcmd /forcerecovery.  Probably will need a reboot as well.

    This should reset the TPM association with AAD, similar to suspending and resuming Bitlocker.

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  2. Anonymous
    2020-11-23T01:10:05+00:00

    I'm having the same problem - I get the "Keyset does not exist" error when trying to log into Microsoft Teams. I'm also having problems opening documents from Sharepoint.

    This problem has started occurring since my laptop was repaired and the motherboard replaced. None of the suggested solutions seem to work.

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  3. Anonymous
    2020-10-12T08:49:11+00:00

    Hello Protrade,

    I’m here to help.

    Before we start, to help you solve your problem more efficiently, please kindly let me know what changes you have done before you encountered this problem and which apps are the error messages displaying. Also, please kindly provide us a screenshot of the error message as well as the effected Microsoft account via Private Messages for further analysis. You may also check your private messages from your forum account profile > view private messages. Thank you!

    In the meantime, please try sign out your Microsoft account and sign back in to see if it works. To do so, please kindly go to Windows Settings if you are using Windows, then go to Accounts > Emails & accounts. Please kindly remove the related account here and try sign back in using Office 365 app or by clinking on “Add a work or school account” to see if it works.

    Please feel free to let us know if there are any updates from you. I’ll be happy to continue working on this problem with you:)

    Best regards,

    Jasmine

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  4. Anonymous
    2020-11-08T17:26:58+00:00

    Hi Jasmine, I am encountering a similar issue with regard to my student account. I have to sign in continuously, even while using the app. 

    Recently I also have had this issue when it comes to logging into my google account (when I start Google Chrome) as it always asks for my password every time I re-open my laptop. 

    I tried following the instructions above but the problem persists. 

    Please help.

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  5. Anonymous
    2020-10-14T09:55:41+00:00

    Hi Protrade,

    We haven't heard from  you about your question of getting the error message of 80090016.

    Please feel free to let us know if you would like any further assistance. We will always be here to help.

    Best regards,

    Jasmine

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