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Ppt files unable to save using Google Drive File Stream

Anonymous
2020-08-03T15:03:52+00:00

I have two people on my team experiencing issues with saving ppt files stored in Google Drive File Stream. If they open a power point file directly through Google File Stream (i.e., get it through Finder on a MacBook Pro) in Powerpoint for Mac (version 16.39) it won’t save properly. Some of the errors are:  

  1. I can no longer get any of the images (only text).
  2. It says it’s Read Only, resulting in corrupted files at least 50% of the time.  This seems to be even worse when two of us have a file open at the same time (so far, that has resulted in a corrupted file 100% of the time). 
  3. "This file cannot be saved". We try to save as another name, we get “this file is read only and cannot be saved”. I copy all the pages and try to paste to a new document and save - I get this file cannot be saved. I try to save it to my desktop, and it says I have to re-name it. When I try, it locks up ppt and I have to force quit. When I reopen, it recovered only the document with the unformatted copy/pasted pages and leet me save that into the file stream folder, but I only have my text. 

Can anyone help? I've searched the forums to no avail.

Microsoft 365 and Office | PowerPoint | For home | Windows

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  1. Anonymous
    2020-10-19T19:32:01+00:00

    When the only program doing this is PowerPoint, how is it not a PPT app issue?  I have the same issue, all other products save perfectly through drive stream.

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  2. Anonymous
    2020-08-03T18:03:10+00:00

    Completely unhelpful, and I do appreciate you taking the time to respond.

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  3. John Korchok 232.4K Reputation points Volunteer Moderator
    2020-10-19T20:23:29+00:00

    If you use Word and Excel more with it, you'll see file corruption in them as well. Microsoft Office software generates temp files that store edit information. Then when you save, that edit information is amalgamated in the saved version. On the desktop, this isn't a problem, the temp files are created in the same folder as the file being edited. OneDrive and SharePoint have been engineered by Microsoft to handle temp files without corrupting them. But most cloud services can, and will, wreck them.

    Other software may not create temp files and so they don't have a problem with cloud services. It's not a subject I've researched in depth.

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  4. John Korchok 232.4K Reputation points Volunteer Moderator
    2020-08-03T17:48:21+00:00

    As you mentioned, the problem only occurs when the users open files directly from Google Drive File Stream. It won't happen when you open PowerPoint files from the desktop, from OneDrive or from SharePoint. The symptoms you describe are typical of a cloud service mangling files it was not designed to handle. They can't save the files to the desktop from Google Drive File Stream because they've already been corrupted. That doesn't make it a PowerPoint problem.

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  5. Anonymous
    2020-08-03T17:29:07+00:00

    Hi John, 

    thanks for your reply, but the problem seems to be with PPT, which is a Microsoft product. I have already been speaking with thee Google Community. I was simply offering the File Stream as part of the context. The problem still existed in trying to save to the hard drive/desktop. 

    Any insights there?

    thanks again,

    Joy

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