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Microsoft 365 has been configured to prevent individual acquisition and execution of office add-ins

Anonymous
2020-09-29T20:19:51+00:00

Hi there, one of our users is getting the error specified above. We got our administrator to check if the office store across all clients is turned off or not in Admin Center, and it is not. We use this add-in on a regular basis to view, edit, and delete cds entity data and are hoping you would have a solution to this problem. Thanks in Advance!

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2020-10-01T06:36:33+00:00

    Hi Leoza,

    Thanks for the information.

    While deploying add-ins, I suppose admin did not select Specific users/groupsand left two users who are unable to install add-ins, instead admin selected**** Everyone, correct? For reference, see Deploy an Office add-in using the admin center

    If the setting from Admin center are set correctly and the issue is with specific users, it must be because Office is not able to recognize their account. In this scenario, please suggest the users to try the following steps:

    1. Open any Office app such as Word or Excel application, click File> Account, under User Information, click Sign out from all the user accounts and then quit all Office apps.
    2. Re-open any Office app, click File>Account> sign in, enter the work or school credentials.
    3. Clock Insert tab>Get Add-ins, check if you can see the add-in now.

    From your Product Information screenshot, I understand your Office version is behind updates.The latest version for Current channel is 2009 (Build 13231.20262), I’ll suggest you install updates. For version info, see Update history for Office 365 ProPlus. To know how to install updates, see Install Office updates.

    After installing Office updates, see if there’s any difference.

    Regards,

    Neha

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  1. Anonymous
    2020-10-01T17:56:23+00:00

    Thank you for your response. We were able to resolve the issue.

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  2. Anonymous
    2020-09-30T15:18:31+00:00

    The settings are in place as you can see on the screenshot below

    Below are the answers to your questions

    1. The user is using Windows 10. Here is a screenshot of the product information

    2. The user is trying to use excel 3. There are two users that are having this issue. Everyone else in the organization are able to open excel and view/edit/delete cds entity data

    [PII Masked by MSFT Moderator]

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  3. Anonymous
    2020-09-30T07:40:34+00:00

    Hi Leoza,

    You may have received an email/reply to your question with a number suggesting that you call Microsoft. Do NOT call, it’s a scam. The phone number does not belong to Microsoft, the scam post has been deleted and the user’s profile is inactive now.

    May I know whether the user is using Office on Windows OS or mac?

    Further, you mentioned “administrator has checked if the office store across all clients is turned off or not in Admin Center” and it is not off. Correct? I would like to re-confirm to make the following settings are in place.

    1. In the admin center, go to the Settings >Org Settings> Services page.
    2. Select User owned apps and services.
    3. Check the option to let users access the Office store.

    Reference: Manage add-ins in the admin center

    Besides, please check the following link, verify if the specific user is not left when the add-in was deployed.

    Deploy an Office add-in using the admin center

    Note*: Users might need to relaunch Office to view the add-in icon on the app ribbon. Outlook add-ins can take up to 24 hours to appear on app ribbons.*

    If the issue persists, could you please provide us with the following information in detail? This will help us understand the issue and will give us a chance to help you in productive manner.

    1. If the user is using Windows **OS:**Please provide the screenshot of Microsoft 365 Product Information. To get this screenshot, open any Office app, let’s say Word, click File>Account, capture the screenshot of all the information mentioned under Product Information.
    2. If you are using mac, confirm version and build. To get this information, open any Office app such as Word, go to the Word menu and choose About Word.
    3. In which application the user is trying to deploy the add-in?
    4. Can everyone else in the organization download the add-in from Office store.

    Let me know the status. have a nice day and stay safe😊

    Regards,

    Neha

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