Cant Display Content

Hello GSCO12,

I’m here to help.

Since you mentioned you still can’t see the content in Teams even when re-sign in, to isolate if this is caused by cache stored in your computer, please kindly quit Teams, clear Teams cache in both credential manager and Teams app data cache and restart Teams to see if it works.

To clear Teams cache:

If you are using Windows:

• Please delete the following files:

 %appdata%\Microsoft\teams\application cache\cache

 %appdata%\Microsoft\teams\blob_storage

 %appdata%\Microsoft\teams\Cache

 %appdata%\Microsoft\teams\databases.

 %appdata%\Microsoft\teams\GPUcache

 %appdata%\Microsoft\teams\IndexedDB

 %appdata%\Microsoft\teams\Local Storage

 %appdata%\Microsoft\teams\tmp

• In Windows Credential Manager, please select Windows Credentials, under Generic Credentials, please delete Microsoft teams related credentials (you will see them called msteams_adalsso/… ).

If you are using Mac:

• Please delete files in the following folders: “~/Library/Application Support/Microsoft/Teams/Application Cache/Cache” “~/Library/Application Support/Microsoft/Teams/blob_storage” “~/Library/Application Support/Microsoft/Teams/Cache” “~/Library/Application Support/Microsoft/Teams/databases” “~/Library/Application Support/Microsoft/Teams/GPUCache” “~/Library/Application Support/Microsoft/Teams/IndexedDB” “~/Library/Application Support/Microsoft/Teams/Local Storage” “~/Library/Application Support/Microsoft/Teams/tmp”
• Start Keychain Access: Select the Finder application, click Utilities on the Go menu, and then double-click Keychain Access.

Find Microsoft **TeamsIdentities Cache and delete it.

If this doesn’t help, to see if it is related to your Teams account, please kindly try sign into Teams on the Web to see if you cannot see the content there.

If you can’t see the content on Teams on the Web either, please kindly provide us the Computer system you are using with Teams (Windows/ Mac, or else) and a screenshot of the content not displaying for further analysis. Also, if there are any error message popping-up, please also provide us a screenshot, so I could provide further troubleshooting solutions for you accordingly and help you solve your problem more efficiently. Thanks!

Your patience and cooperation are highly appreciated. Please feel free to let us know if there are any updates from you. I would love to continue working on this problem with you.

Best Regards,

Jasmine