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MS Access Crashed / Faulting Module : OLEAUT32.dll Exception Code : 0xc0000005

Anonymous
2020-10-16T03:25:11+00:00

Dear Microsoft

i have been running my access file for 4 years.  And recently, we experienced intermittent crashes of the program on our machines.  The  Error message are always the same.  Due to Faulting Module : OLEAUT32.dll.  Exception Code : 0xc0000005

Can someone provide some help ?

many thanks

Faulting application name: MSACCESS.EXE, version: 16.0.13231.20390, time stamp: 0x5f825e95

Faulting module name: OLEAUT32.dll, version: 10.0.19041.546, time stamp: 0x0cb82403

Exception code: 0xc0000005

Fault offset: 0x0000000000094fab

Faulting process ID: 0x134c

Faulting application start time: 0x01d6a2d808a980f2

Faulting application path: C:\Program Files\Microsoft Office\root\Office16\MSACCESS.EXE

Faulting module path: C:\WINDOWS\System32\OLEAUT32.dll

Report ID: 34f****9-2bf3-482b-b1d2-57b****8bf79

Faulting package full name:

Faulting package-relative application ID:

Fault bucket 1564907797106476880, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: MSACCESS.EXE

P2: 16.0.13231.20390

P3: 5f825e95

P4: OLEAUT32.dll

P5: 10.0.19041.546

P6: 0cb82403

P7: c0000005

P8: 0000000000094fab

P9:

P10:

Attached files:

\?\C:\OLA\OneDrive - Olympus Learning Academy\OLA WeeKeeLong\Access\OLA_fe.accdb

\?\C:\Users\weeke\AppData\Local\Temp{3E82404D-01BD-4E89-8005-A19E892C7974} - OProcSessId.dat

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7175.tmp.WERInternalMetadata.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7196.tmp.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER71A6.tmp.csv

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER71C6.tmp.txt

\?\C:\Users\weeke\AppData\Local\Temp\WER71E5.tmp.appcompat.txt

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7243.tmp.mdmp

\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MSACCESS.EXE_c1914a4b90839a12b5def15a5df5c332668bfbf_00000000_cab_8305bd93-b4d0-4019-b685-fa97f9aa65fd\memory.hdmp

\?\C:\Users\weeke\AppData\Local\Temp\WER734E.tmp.WERDataCollectionStatus.txt

These files may be available here:

\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_MSACCESS.EXE_c1914a4b90839a12b5def15a5df5c332668bfbf_00000000_8305bd93-b4d0-4019-b685-fa97f9aa65fd

Analysis symbol:

Rechecking for solution: 0

Report Id: 34f****9-2bf3-482b-b1d2-57b****8bf79

Report Status: 268435456

Hashed bucket: 591f1e4b836f4584e5b7ab59a8c54750

[PII has been masked by the forum moderator]

Microsoft 365 and Office | Access | For home | Windows

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Answer accepted by question author

Anonymous
2020-10-21T11:39:26+00:00

Dear Madoc

I have done a lot of tests of this problem and below are my observation.  I am trying to search for a student via his mobile number (8 digit text)

Scenario 1

Account : Microsoft Office 365 Essential or Microsoft office 365 Premium

Product  : Microsoft 365 Apps for Business

Under this, my Access will regularly crash when this VBA is run

DoCmd.OpenForm "Registration Edit", acNormal, , "[Mobile] like '*" & Me.txtSearch & "*' "

But the crash is not repeatable.  That means, it crashes sometimes, but not the other times.  It is especially prone to crash when we first start up the Access program.

I amend the above VBA to :

Dim varX as Variant

varX = DLookup("[ID]", "Registration", "[Mobile] ='" & Me.txtSearch & "'")

DoCmd.OpenForm "Registration Edit", acNormal, , "[ID]=" & varX

No more crash after we change the code.

Scenario 2

Account : Microsoft Office 365 Essential or Microsoft office 365 Premium

Product  : Microsoft Office Professional Plus 2019

Under this arrangement, no crash is observed for the 2 sets of VBA codes above.

Thank you for your help.  And may you have a good election.

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  1. Anonymous
    2020-11-12T05:16:59+00:00

    Madoc

    my Access is still crashing.  Can you help ?

    10 Nov 2020 - 10:03:35am

    Faulting application name: MSACCESS.EXE, version: 16.0.13328.20292, time stamp: 0x5f96cf5d

    Faulting module name: OLEAUT32.dll, version: 10.0.19041.546, time stamp: 0x0cb82403

    Exception code: 0xc0000005

    Fault offset: 0x0000000000094fab

    Faulting process ID: 0xfc0

    Faulting application start time: 0x01d6b7059c407d93

    Faulting application path: C:\Program Files\Microsoft Office\root\Office16\MSACCESS.EXE

    Faulting module path: C:\WINDOWS\System32\OLEAUT32.dll

    Report ID: 4****5a-70e8-4249-a0f6-7f********a42

    Faulting package full name:

    Faulting package-relative application ID:

    [PII has been masked by forum moderator]

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  2. Anonymous
    2020-10-19T02:17:23+00:00

    Dear Madoc

    Thank you for your reply.

    Following S.A Marshall advice, I "repaired" the entire suite of Office365 programmes.  I even restored my Windows 10.  But the Error persisted.

    Faulting application name: MSACCESS.EXE, version: 16.0.13231.20262, time stamp: 0x5f6e9c0a

    Faulting module name: OLEAUT32.dll, version: 10.0.19041.546, time stamp: 0x0cb82403

    Exception code: 0xc0000005

    Fault offset: 0x0000000000094fab

    Faulting process ID: 0x30c4

    Faulting application start time: 0x01d6a523c4a523db

    Faulting application path: C:\Program Files\Microsoft Office\root\Office16\MSACCESS.EXE

    Faulting module path: C:\WINDOWS\System32\OLEAUT32.dll

    Report ID: a2****a7-7420-42e8-b1c3-a49****9eb88

    Faulting package full name: 

    Faulting package-relative application ID: 

    Strangely, this Access crashes only happened on about 5 out of my 15 desktop/laptops which are running the same Access programme.

    I have done a lot of checks and ensured that all my VBA are compiled without errors.  I have added On Error codes in my VBA, trying to capture the error codes / description but so far have not been successful.

    This crash happens when we open up a form, which carries a sub-form within it.

    Kindly advise what i can do to resolve this problem.  Many thanks

    [PII has been masked by forum moderator]

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  3. Anonymous
    2020-10-18T21:19:45+00:00

    Hi O365 OLA,

    I'm writing to follow up on this thread, feel free to post back if you need further assistance on the query.

    Best regards,

    Madoc

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  4. Anonymous
    2020-10-16T05:20:45+00:00

    Hi 0365 OLA, this appears to be similar to a question asked late last month. An Office Repair was performed in that case and appears to have rectified the problem. There have been no further postings.  

    https://answers.microsoft.com/en-us/msoffice/forum/all/random-access-crashes-msodll-oleaut32dll/588d1e97-9e84-4bd5-afee-56fb13172080

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