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Losing documents when switching Microsoft accounts

Anonymous
2020-10-22T11:54:58+00:00

I have recently had notifications on my Microsoft office that my subscription is expired. I am currently a student doing a second degree so about 4 years ago I already subsribed to the free student deal. However, I have noticed that I am signed in on my personal email account for microsoft and not using my student email, so I am confused as to how I got the free subscription in the first place (looking back it says I paid with a token?). 

Now when i try to renew my subscription to microsoft 365, my university email is eligible, but my computer won’t let me install it, so my first question is, is this because I am signed in on my personal account? If I switch accounts will this let me install it? 

My second question is, if I was to switch to my university email on microsoft, will I lose all my documents, or not be able to access them/edit them?

If I dont renew my subscription by the desdline ive been given will I not be able to use office anymore?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2020-10-22T13:02:31+00:00

Hi Lucia,

Thanks for posting in the community.

For your first concern, your account should be assigned subscription from the page or assigned by your organization admin. If your subscription is assigned by your organization admin, you could contact your admin and reassign the subscription to your account again.

For your second concern, it is not related to your personal account. When the subscription is expired and you have renewed the subscription, you could sign your account in the Office application to reactivate it. To confirm whether your account has the subscription, please access https://portal.office.com/account/?ref=MeControl#subscriptions, click Subscription and check whether you have the service “The latest desktop version of Office”.

For your third concern, if you haven’t renewed the subscription for the school account, data that is associated with that account is held for 30 days. After the 30-day grace period, the data is deleted and can't be recovered. If your files are stored online (OneDrive or SharePoint), you could access your OneDrive and manually transfer the files to your personal OneDrive or local.

For your fourth concern, for Office for Web, it is free for everyone. For Office applications, you cannot use them unless you use the account with subscription to activate Office. For OneDrive service (education), you need to have a related license.

If you have any concerns, please feel free and come back to share with us. We are willing to help you.

Regards,

George

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  1. Anonymous
    2020-10-23T15:07:29+00:00

    Hi Lucia,

    Have you seen my reply? If you have any updates, please feel free and come back to share with us.

    Regards,

    George

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