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officeapps.live.com took too long to respond.

Anonymous
2020-12-07T06:26:40+00:00

Hi,

I have issues when opening all document in one drive, or specifically when opened office365 apps online. Had been browsing but still could not find the solutions.

Could you help me?

For the example, when I try to open the excel online, it says;

excel.officeapps.live.com took too long to respond.

Thank you,

Yonathan

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2020-12-07T11:33:47+00:00

    Hi Nik,

    Finally it's solved, its caused by my internet provider.

    I tried change my wifi connection and it worked. Still have no idea why my internet connection messed it all up. 

    Might think there is whitelist & blacklist in my company's mail server.

    Anyway, thanks a lot for your support. Much appreciated.

    Regards,

    Yonathan

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  2. Anonymous
    2020-12-07T11:38:24+00:00

    Hi Yonathan,

    Great, I'm glad that it got fixed.

    You're welcome and it has been my pleasure assisting you on this issue.

    Feel free to mark this case at your end and have a great day ahead!

    Regards

    Nik

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  3. Anonymous
    2020-12-07T07:26:02+00:00

    Hi Yonathan,

    I have performed some tests, and I could open an Excel file on the desktop app from OneDrive.

    In order to further understand your actual situation and help you better, please offer me more information at your convenience, thanks.

    1. Do you see this issue with all the excel files you have on your OneDrive or some of them?
    2. Have you tried downloading the excel file and try you open it in the Excel desktop app? It will help us to isolate the issue with OneDrive.
    3. Do you see a pop-up when opening the excel file from OneDrive web app? If yes, click on the "Open Excel" button.

    Tip: Close all the existing excel files on your local before opening the OneDrive Excel file on the desktop app.

    After clicking on "Open Excel", If you have any excel open, then click on anywhere on excel cell to allow OneDrive file to open.

    Regards

    Nik

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  4. Anonymous
    2020-12-07T07:13:40+00:00

    Hi Nik,

    Already done the steps, 

    also did it to the Microsoft Edge, but the result still the same

    excel.officeapps.live.com took too long to respond

    Well, it used to be fine, but I have no idea how the online apps went wrong.

    any other suggestions?

    Thank you,

    Yonathan

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  5. Anonymous
    2020-12-07T06:58:57+00:00

    Hi Yonathan,

    I'm Nik, an independent advisor here to assist you on this.

    To isolate the issue with the desktop app, please try these steps:

    1. Clear your browser cache and cookies for all time

    For chrome: https://support.google.com/accounts/answer/3205...

    For Edge: https://support.microsoft.com/en-us/microsoft-e...

    1. Access OneDrive web app https://onedrive.live.com
    2. Enter your login credentials and check the outcome

    Regards

    Nik

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