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I have been using the family safety app for awhile without issue. Over the winter break I have only been restricting from 3 a.m. to 7 a.m. 7 days a week using the blocked time option. I had to do this by selecting Max Scheduled and allowing from 12 a.m. to 3 a.m. and another allowed interval from 7 a.m. to 12 a.m. 12 a.m. is listed twice (once at the start of the day and once at the end) and selecting the top and bottom 12 a.m. for the two intervals seemed to be working fine. Tonight (12/24) the program locked the win10 computer at 8:44 p.m. for some reason. I am assuming Microsoft's server's clock got off? Computer still showed my correct time zone and time. Anyone else experience this?
The email asking for more time was received 12/24 8:43 p.m. but the text in the email says my kid requested more time on 12/25 3:43 a.m.
It looks like Microsoft has got the time off somewhere.
Sean
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Sean. I'm Greg, awarded MVP for eleven years, Volunteer Moderator, and Independent Advisor here to help you until this is resolved.
In pop up box scroll down to Related Settings , choose Date, Time & Regional Settings
In Popup again under Related Settings, scroll down to choose Additional date, time & regional settings.
In popup under Date & Time, choose Set the Time and Date.
Then click on Internet Time tab, and Change Settings, tick the box to Synchronize with an Internet Time Server, change the Time server in drop down menu, then choose Update Now, then OK on small box, OK on large box.
http://www.tenforums.com/tutorials/34763-child-...
There are guides to Family Safety to review here:
https://www.lifewire.com/microsoft-family-safet...
https://www.makeuseof.com/tag/windows-10-parent...
There are paid alternatives that reportedly work better, like Net Nanny here which includes full support with annual subscription: https://www.netnanny.com/?utm_expid=.hzApWHJ5Te...
There is more information for Troubleshooting Family Safety here attended by a Family Safety rep here:
https://answers.microsoft.com/en-us/windows/for...
I hope this helps. Feel free to ask back any questions and keep me posted. If you will wait to choose if I solved your problem, I will keep working with you until it's resolved.
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