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Word on iPad: the activation works on iPhone but not iPad

Anonymous
2021-01-01T20:09:15+00:00

I activated my account for MS Word on my iphone and it works fine.

Tried to do the same thing on my iPad but it wouldnt let me log in. I get a notification that they do not recognise my account.

I checked the settings and there is no issue.

Any ideas?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2021-01-05T15:57:08+00:00

    Thanks for getting back to us and we appreciate the screenshots.

    Noted that you’ve activated your MS Word on your iPhone using the same account, you should also be able to activate MS word on your iPad. In line with this, I would suggest contacting our Office 365 Support for further diagnostics. Contacting them will also help you check the affected account, identify why there’s no subscription found when activating it on the iPad and provide you the best possible recommendation. 

    You may contact them through this link. Once you access the link, please type in the summaryof your concern and****click Get Help. Under theGet more helpoption, you may choose how do you want our support to contact youand our dedicated team will assist your further. 

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    Should you need further assistance, feel free to post back to Microsoft Community.

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  2. Anonymous
    2021-01-03T16:26:36+00:00

    Hello Pb357,

    We hope you’re having a good day despite your concern with activating your Microsoft account on your iPad’s Microsoft Word. We want to get to the bottom of this as much as you do, so let’s work on this together.

    To help us identify the cause of the issue and then find the proper resolution for it, please provide the following information:

    1. Can you please provide us the screenshot of the exact error messages you’re getting?
    2. What is your iPad’s current iOS version?
    3. Do you have other Office applications installed on your iPad? If so, do you experience the same behavior when trying to log in the same account on the other Office apps?

    We’re looking forward to your response.

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  3. Anonymous
    2021-01-03T16:43:15+00:00

    Thanks for the reply. 

    i don’t have any other Word on my ipad 

    The version of ios is 14.3

    Everyone i know havent faced somilar problem  

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