I have been trying to get someone at the Data Protection Team Support for 4 days and nothing. I have called more times than I can count, along with multiple emails.

*** Update
I already have an open ticket. I opened it on Tuesday the 8th. I have had a few calls, but on Wednesday it got transferred to Data Protection Team. When I called to follow up late Wednesday, it turns out that it was routed to the Exchange Team by accident. I was told that I would get a call Wednesday night or Thursday morning at the latest. It is now Saturday and I have not received a single call or response to my many emails.

@Matt Taylor

Worked offline with Matt to understand the issue.

Issue details: Due to change in AD Connect Server configuration, domain was changed from federated to managed and also none of the onmicrosoft.com admin accounts exist in the tenant due to which none of the users/Global admin accounts were able to access emails/portal for admin tasks.

Collaborated with Data Protection team and after verification, we were able to recover the Global admin account access, created a onmicrosoft.com account as Global admin.

Still existing users were unable to login, followed the steps from this article https://learn.microsoft.com/en-us/microsoft-365/enterprise/turn-off-directory-synchronization?view=o365-worldwide disabled the dirsync and after which able to reset the password of the existing user accounts and verified they were able to access emails.

Please remember to "Accept Answer" if answer helped, so that others in the community facing similar issues can easily find the solution.

@Givary-MSFT IS AWESOME!!!

Not only did he respond to this post within minutes of me posting it. But then he contacted me through MS Teams and stayed in contact with me all the way through until everything was fixed.

I have been in the IT industry since the late 80’s and I have NEVER had someone provide me with such an INCREDIBLE level of service!!! Give the man a raise!!!

@Givary-MSFT I am having the exact same experience as Matt. I locked myself and other admins out of our Admin portal by adding a new conditional access policy. I have called and emailed the Azure Data Protection Team for the last two days with no course of action. I am desperate and have no clue how to expedite this any further. Can you help?

• @Givary-MSFT - Please help me with issues accessing the data protection Team - happy to contact on Teams - my ticket is going unanswered.

#‎2406040040004559

In that case creating a ticket may be a better option.
https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

--please don't forget to upvote and Accept as answer if the reply is helpful--

I already have an open ticket. I opened it on Tuesday the 8th. I have had a few calls, but on Wednesday it got transferred to Data Protection Team. When I called to follow up late Wednesday, it turns out that it was routed to the Exchange Team by accident. I was told that I would get a call Wednesday night or Thursday morning at the latest. It is now Saturday and I have not received a single call or response to my many emails.

Might give them a call back. 866-807-5850

--please don't forget to upvote and Accept as answer if the reply is helpful--

I have been calling 800.642.7676. Every time I call, I get routed to the Data Protection Team. But not an actual engineer. All the person on the phone can do is put in the ticket notes that I called. The best part is I can not talk to a supervisor in the department that I get routed to. They say that once I get to the Data Protection Team engineer, then I can ask for a supervisor. It's a chicken and egg problem.

I can not get a supervisor on the phone to get an engineer without talking to an engineer to get routed to a supervisor.

I will try 866.807.5850 now and let you know how it goes

Ok, sounds good, please don't forget to close up the thread by

Same response as the number that I have been calling, since Wednesday. They can not do anything but add that I called to the notes.

I have been trying to get someone at the Data Protection Team Support for 15 days and nothing. I have called more times than I can count, along with multiple emails and calls.

*** Update I already have an open ticket.i losses the business and financial impacted but microsoft team doesnt care .just they said apologise and sorry for the delay. but our loses and wasted our time will not recovered from their apologize.

Actually Microsoft customer care service specially Data Protection is so worst.

Microsoft Entra ID

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@Syed hassan Please help me with the support ticket details, let me check internally.

TrackingID#2403040040006807

please check badly suffering

I am also suffering with a similar lack of response within this department - it seams to be woefully under resourced given the critical nature of their work to customers who face issues with account takeover / lockouts.

@Givary-MSFT - please can you chase up / escalate my ticket in hopes of a call back and resolution **#‎2406040040004559

@Givary-MSFT - please help**

@Jonathan Luckins Reviewed the case # 2406040040004559 I see couple of hours back, our team contacted and documented the case stating that issue has been resolved.

Let me know if you have any further questions.

Thank you so much.