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That Microsoft account doesn’t exist. Enter a different account or get a new one.

Anonymous
2021-05-05T13:54:15+00:00

This has been like a "****"

Purchasing a new computer I was forced to create a new MSN account - personal

Shortly thereafter I needed to get a 365 office subscription which I purchased through GoDaddy using my business email.

Added the the new email (business) using the family account option underneath the personal MSN account. Try to sign in again and am told that email (business) doesn't exist. Try to sign in with phone number, "That number is already in use.

I will "never" use the personal MSN account. I only need it to get business things completed

What's the deal?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-05-06T14:24:54+00:00

    Hello GJ_itsAlrit,

    In Microsoft 365, a Microsoft account is an email address and password that you use with Outlook.com, Hotmail, Office, OneDrive, Skype, Xbox, and Windows, it's a free account you use to access many Microsoft devices and services. While, work or school accounts are usually associated with Microsoft 365 for business products and it is required to install and activate Microsoft 365 and Office versions 2013 or later. For the detailed instructions, here is an article for your reference: What account to use with Office and you need one.

    However, since your 365 office subscription is purchased through GoDaddy, and GoDaddy is a syndicate partner of Microsoft, that has different services and structures from Microsoft Office 365, to help you better, we recommend you may also contact with Godaddy for more targeted assistance on your concerns.

    Your understanding and cooperation will be highly appreciated.

    Best regards,

    Jennifer

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  2. Anonymous
    2021-05-05T16:06:18+00:00

    Jennifer,

    I haven't tried to add a business account. Why should this be separate if I'm the same person?

    The 365 office was opened, purchased  and installed using an email created with godaddy. I added this email to the family account.

    You are saying I should open a MSN business account? If I do this the 365 Office will be associated with the business account?

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  3. Anonymous
    2021-05-05T14:45:57+00:00

    A 365 version purchased via GoDaddy is not associated with any MS Account its a GoDaddy account  and you have to log on to GoDaddy to install it, or reinstall

    Its also an all or nothing version

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  4. Anonymous
    2021-05-05T14:42:03+00:00

    Hello GJ_itsAlrit,

    Welcome to Microsoft Community! It's my pleasure to assist you.

    Regarding "Added the the new email (business) using the family account option underneath the personal MSN account.", may I confirm if you mean you tried to connect your business account to your personal outlook.com account as described in this document: Add your other email accounts to Outlook.com?  

    To understand your problem more clearly and provide further better suggestion, please kindly send us a screenshoot of the error message you received for analysis.

    Your understanding and cooperation will be highly appreciated.

    Best regards,

    Jennifer

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