A family of Microsoft word processing software products for creating web, email, and print documents.
Word can indeed be perplexing, but I am convinced empty paragraphs are at the root of much of the evil (don't get me started on Click and Type). I see users leaning on the Enter key or the space bar to get the cursor where they want it, and I have to leave the room.
OK, there are a lot of other issues too, many because of defaults such as automatically updating document styles, and Word guessing which style is wanted, and oddities with tables, and so forth. But I have learned to tame Word (mostly) by turning off most automation and through the use of named styles, and am actually super impressed with what lies beneath the surface of the default automation.