Setup an automated response mail through an exchange rule: "Your mail has been received"

Question

Setup an automated response mail through an exchange rule: "Your mail has been received"

Anonymous

Hi,

I went through all the admin exchange center mail flow rules, and none of the rules has the "if a message is received, send an automated reply containing the following text".

OOO for all my users is a solution, but I'd like to have this automated, regardless of the OOO configuration, this doesn't seem possible, or am I missing something.

These days people seem to want to send an email with a question, and then call 5 minutes later asking "have your received my mail?"

An automated response could help.

Thanks for any response in regards to this matter!

Regards,

Robin

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3 answers

Answer 1

Hi Linda,

I meant the other way.

My employees get frequent emails sent from customers.

They will reply to all the mails, but clients these days often call a few minutes after sending an email.

So my employees can set an OOO for their mailbox, but this is not the most suitable solution I want them to use, and they'll forget to reactivate the OOO after setting an OOO of their own, so I want it to be automatic.

Customer sends an email asking a question to one of my employees (using O365), that mail should be delivered to their mailbox as usual, but I'd like exchange O365 to send an email to the customer a short message like the following:

Thank you for your message, due to the many questions we receive, We'll respond to your question in the next few days.

Something like that, but in an automated mail to EVERY incoming mail in the mailboxes of my employees.

So no check on if the mail was read by any of the parties involved is required, just an automated response that the customers know that they need to wait for their response.

But the only actions I see on a rule is:

"Forward the mail for approval to..."

"Divert the mail to"

"Block the mail"

In fact this allows to send a response to the sender, but the receiver won't receive the mail, so that's not a good solution!

"Add recipients"

"Add disclaimer"

"Edit mail propertiees"

"Edit mail security"

"Add string to subject"

"Generate incidentreport"

"Inform the recipient (my employees) with a custom message

In fact this would be great, if it would say "the sender", because that would be an automated response :-)

I'm starting to think there is only one way to auto respond to messages and that OOO is the ONLY way to send a mail to a sender?

Kind regards,

Robin

Answer 2

Hi Robin,

Thank you very much for your detailed clarification.

After reading your description, I spent some time reviewing all the transport rules/inbox rules one by one and tested an inbox rule that seemed relevant. My conclusion is that it seems that we can only choose to set up the OOO.

Your understanding is highly appreciated.

Best Regards,

Linda

Answer 3

Hi Robin,

Greetings.

In fact, automatic replies are used when someone receives an email, if he can’t reply to the email for some reason, he can set up an automatic reply at this time. Automatic replies are not helpful for confirming whether someone’s email was sent successfully. To confirm whether the message has been sent successfully, we only need to check whether the sent message appears in the "Sent Items" folder.

In addition, after successfully sending the email, we cannot determine whether the recipient checked/read the email or ignored the email. There are currently no related rules to confirm this, it seems that we can only confirm it via instant message.

Your understanding is highly appreciated.

Best Regards,

Linda

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Setup an automated response mail through an exchange rule: "Your mail has been received"

3 answers