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PPT won't load at all - Dyld: Library not Loaded’ Error on MacOS

Anonymous
2021-04-20T20:14:13+00:00

First of all, MS-Word and Excel work fine.  The error msg. below comes up as soon as I try to launch Powerpoint.

Process:               Microsoft PowerPoint [10150]

Path:                  /Applications/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint

Identifier:            com.microsoft.Powerpoint

Version:               16.48 (16.48.21041102)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Microsoft PowerPoint [10150]

User ID:               501

Date/Time:             2021-04-20 16:05:19.645 -0400

OS Version:            Mac OS X 10.15.7 (19H524)

Report Version:        12

Anonymous UUID:        E044CF0D-*******-2E63-0D9521B280B7

Sleep/Wake UUID:       402240D2-*********87C7-2CD728EA2C40

Time Awake Since Boot: 110000 seconds

Time Since Wake:       70000 seconds

System Integrity Protection: enabled

Crashed Thread:        0

Exception Type:        EXC_CRASH (SIGABRT)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    DYLD, [0x1] Library missing

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

  Library not loaded: @***h/m****.framework/Versions/A/m****ui

  Referenced from: /Applications/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint

  Reason: no suitable image found.  Did find:

/Applications/Microsoft PowerPoint.app/Contents/MacOS/../Frameworks/m****i.framework/Versions/A/m****ui: unknown file type, first eight bytes: 0xDA 0x82 0xF4 0x1A 0xAF 0x33 0xC9 0x9E

Binary Images:

       0x1059d4000 -        0x10709fff7 +com.microsoft.Powerpoint (16.48 - 16.48.21041102) <1B00D243-E601-368D-AF06-365FE2E350FB> /Applications/Microsoft PowerPoint.app/Contents/MacOS/Microsoft PowerPoint

       0x107562000 -        0x1075f5fff +com.microsoft.ADAL (4.0.6 - ???) <7FB1D25C-EF99-3509-AF42-23F9CA61F34A> /Applications/Microsoft PowerPoint.app/Contents/Frameworks/ADAL4.framework/Versions/A/ADAL4

       0x107650000 -        0x1080d3ff7 +com.microsoft.chart (16.48 - 16.48.21041102) <C60B2936-E822-3D56-967D-83630AC3FA70> /Applications/Microsoft PowerPoint.app/Contents/Frameworks/Chart.framework/Versions/A/Chart

       0x1082e5000 -        0x108448fff +com.microsoft.CocoaUI (16.48 - 16.48.21041102) <08395EC4-5DAE-32E1-8686-1E082B1697A3> /Applications/Microsoft PowerPoint.app/Contents/Frameworks/CocoaUI.framework/Versions/A/CocoaUI

       0x1084f7000 -        0x1085c2f2f +com.microsoft.COMBase (16.48 - 16.48.21041102) <2CC5393C-86B1-351C-AB08-C9A07C022197> /Applications/Microsoft PowerPoint.app/Contents/Frameworks/COMBase.framework/Versions/A/COMBase

       0x108611000 -        0x108624ff7 +com.microsoft.converterlib (16.48 - 16.48.21041102) <3444F791-748E-3CD8-8121-75BB0FE4C436> /Applications/Microsoft 

[PII is masked by Gloria Li MSFT Support]

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2021-04-25T16:44:46+00:00

Thanks for your response.

I finally had some time to dig deeper.  My real concern was that I had originally purchased the MS package on an annual basis for the last 3 years, and if I were to uninstall PPT would I be able to get a reinstall, and would the license be the same?  After looking and looking for that info....   I found zip. 

I did delete PPT and the associated files in the Containers and trusted (fingers crossed), that the license of a new download from MS would link to what I have for Word and Excel.   It did!

Thanks for your help!

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  1. Jim G 134K Reputation points MVP Volunteer Moderator
    2021-04-21T20:56:28+00:00

    Hi James

    The crash log says:  Library not loaded: @***h/m****.framework/Versions/A/m****ui

    This implies that the installation of PowerPoint is incomplete or Mac OS is misbehaving,.

    Let's start by checking the file system. 

    If you have TechTools Pro (not free) use it to verify your startup drive. TechTools Pro 13 is Big Sur compatible. TechTools is the only disk maintenance utility that I know of that is Big Sur compatible so far. If you do not have TechTools, use Apple’s Disk Utility application.

    After verifying the startup volume, go to the Applications folder and drag Microsoft PowerPoint.app to the trash. Then download the PowerPoint installer and run it to reinstall PowerPoint

    Install package

    This will completely rule out installation issues. You will notice the first time you run PowerPoint after reinstalling that Mac OS verifies the installation, which guarantees that the install is exactly what Microsoft provided.

    I expect that taking the above actions will rectify the problem, but if there is a bad Mac OS user account or a faulty install of Mac OS, then we may have to take it a bit further. Please reply with the results.

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  2. Anonymous
    2021-04-23T09:10:14+00:00

    Hi James,

    May I know have you checked the above ideas? If you still need assistance, please feel free to post back at any time.

    Wish you a nice day and please take care!😊

    Best regards,

    Gloria

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  3. Anonymous
    2021-04-21T02:56:39+00:00

    Hi James,

    Thanks for your patience and sharing the above details error with us, we’ll try our best to help you troubleshoot it.

    It seems that the issue only happens on PowerPoint for Mac, given this situation, we suggest you try launch safe mode in Mac to see the result.

    Also try to remove the folder like ~/Library/Containers/com.microsoft.PowerPoint (you can press Shift + Command +G to find the folder) to remove corrupt caches of the app and check it again.

    Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

    Meanwhile, we would like to confirm some information as below:

    1. Your current Mac OS version. Please click Apple menu> capture the screenshot of “About This Mac”.
    2. Is that all presentations or just the specific presentation cannot launch? Or PowerPoint application has the issue?

    Welcome to share any information with us, we are here to further investigate it.😊

    Best regards,

    Gloria

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