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Content moved down when printing

Anonymous
2021-05-12T21:30:50+00:00

I have a Lenovo ThinkPad E570. I have had this laptop for 5 years or so and never had this issue up until about a year ago. 

Whenever I print something (doesn't matter what printer I use; doesn't matter if I print a Word doc or PDF) the entire content is ALWAYS shifted down. Not something that happens only occasionally. It usually doesn't cut off any content, but when printing shipping labels for example, most labels won't end up in the space it is supposed to. When I print pictures, there is a big white gap at the top, and almost no gap at the bottom. I always have to ask my husband to print something for me if it is something important for work. 

When viewing the page being printed on the computer it looks normal. It just doesn't get printed like that.

How do fix this? It doesn't seem printer related, cause when my husband prints stuff it comes out normal. It doesn't seem Word or Adobe related cause both do the same thing. 

Thanks for any help!

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  1. Jay Freedman 207.7K Reputation points Volunteer Moderator
    2021-05-25T20:49:27+00:00

    The only other thing that comes to mind is a possible setting in the printer driver (this is on your computer, not on the printer itself).

    Before you go looking for this, ask whether printing from other programs -- not Office and not the PDF reader -- also display the offset. If they do not, then it isn't a printer driver setting, and I don't have any more suggestions.

    If everything you print is shifted down, try these steps:

    • In the Windows Start menu, click the Settings icon (the gear in the left column).
    • On the main Settings page, click Devices. On the page that appears, click "Printers & scanners" in the left column.
    • On the Printers & Scanners page, click the HP printer in the list. When this expands, click the Manage button.
    • On the printer's "Manage your device" page, click "Printing preferences". (Note that the resulting dialog looks like the one you'd get in Word or Excel by clicking the "Printer Properties" link on the Print page, but now you'll affect the settings for all programs and not just the current program session.)
    • This is where I can't help you, because the HP user's manual for your MFP M277dw doesn't show all the tabs in the dialog. Look at all the settings on the many tabs of the dialog, and try to find one that controls the size of the page margins or something related.

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  2. Jay Freedman 207.7K Reputation points Volunteer Moderator
    2021-05-14T00:32:06+00:00

    Since it does the same thing when I print a PDF and not just Word, how does that change things?

    It doesn't change things at all -- the extra space would be in all documents that you created from that Normal.dotm template (which is used when you start a new blank document). It would show up when you print the document to any printer or any printer-like software.

    You wouldn't see the problem with "old" documents (those created before the extra space got into the template) or with documents created on other computers and then sent to you.

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  3. Charles Kenyon 167.6K Reputation points Volunteer Moderator
    2021-05-13T17:36:45+00:00

    If your husband is using a different computer, try updating your printer driver.

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  4. Anonymous
    2021-05-13T16:07:44+00:00

    Thank you for your reply.

    Like I said above, my husband is using the same printer and does not have this issue. I have used multiple different printers and no matter the printer I continue to have the same issue.

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  5. Suzanne S Barnhill 277.8K Reputation points MVP Volunteer Moderator
    2021-05-12T23:08:58+00:00

    This could indicate a paper feed issue with the printer. You can either try to fix that problem (by cleaning the feed rollers, for example), or you can just make allowance for it by reducing the top margin and increasing the bottom margin.

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