Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Short form:
#1: You can buy one-time payment Office 2019 Home and Business, or Professional or a "LTSC" Volume license
#2: You will have to download a single generic "Offline Installer File" that you "sneakernet" to each of the Offline computers for the install
#3: You will have do a "Phone Activation" to complete the install and activation of each offline machine
Gotcha Note #1: when you activate each offline computer, you MUST keep track of the computer name, email account (/ password), and 25 character Product Key used on the specific machine. You need this information to re-install / activate on the same computer or to transfer the license to a new computer in future
Gotcha Note #2: you can use one "generic" administrator email account to activate Office on up to 20 computers. You do NOT want to use the employee email ID to activate the one time license because when they leave the company and you disable their email you will lose the ability to re-install/transfer that Office license. There is no advantage to using employee ID to activate these one-time payment licenses since the machines are offline and won't be using email/Outlook.com
Long form:
#1 One time payment Office license
https://www.microsoft.com/en-us/microsoft-365/p/office-home-business-2019/cfq7ttc0k7cq/
2021 02 23- The good and bad in Office LTSC https://office-watch.com/2021/the-good-and-bad-in-office-ltsc/
<snip>
Office LTSC is the next version of Microsoft Office for organizations and volume customers. Here’s what we know so far the good news and bad news.
…
“Office LTSC” means Long Term Servicing Channel.
…
It’s a new name for what Microsoft calls a ‘perpetual licence’ version. A single payment for ongoing use of the software with no annual payments (aka ‘subscription).
…
Office LTSC will be sold to volume licence customers. A similar product, Office 2021, will retail to individuals and small business.
…
</snip>
#2 Offline installer file
AFIK, MS no longer makes installation DVDs.
You will have to download the generic "Offline installation file", then you can sneakernet the downloaded installation file to the other offline computers.
Use the Office offline installer https://support.office.com/en-us/article/use-the-office-offline-installer-f0a85fe7-118f-41cb-a791-d59cef96ad1c
To help with issues you might encounter when installing Office because of slow speeds or unreliable connections, as a first step download the Microsoft Support and Recovery Assistant.
If the Microsoft Support and Recovery Assistant didn't help, follow the steps below that are specific to your plan. You need to be connected to the internet to download this installer file, but once that's done, you can then install Office offline on a PC at your convenience.
. 2020 06 11- Download ISO files with Windows 10 and Office (all versions) https://www.digitalcitizen.life/easiest-way-legally-download-iso-images-windows-and-office
Microsoft has made it easy to download Windows 10 ISO files using the Media Creation Tool. However, that only works if you want the latest version of this operating system. If you need an older version of Windows or Office, like a Windows 7 or Office 2010 ISO file, getting it legally can be a challenge. Luckily, a software developer has created a small free tool that assists you in downloading such IMG or ISO disc images. Here's how to find and use this tool to directly download any Windows or Office.
.
Downagrade Office / Install Older Versions – Block Updates to 365 – Offline Installer
Rolling Back Office 365
http://hownowhelp.hownowhq.com/support/solutions/articles/5000752416-rolling-back-office-365
Includes link to MS Page with update dates and version numbers:
https://docs.microsoft.com/en-ca/officeupdates/update-history-microsoft365-apps-by-date#bkmk_bydate
In my article: Article Title: Screen Captures of the MyAccount Site - 365 Installation Instructions
See the instructions in this section: Office 365/2019 offline installer: Take 1
Uninstall Updates in Office 'Click to Run' (2013)– Revert to an earlier version/build
https://www.slipstick.com/outlook/uninstall-update-office-click-run/
A spate of recent updates caused problems in Outlook and the short-term fix is to uninstall the update; however, updates can’t be uninstalled from the Click-To-Run installations of Office, and almost all users have the Click-To-Run installation.
Instead, you will need to revert to an earlier version.
How To Force your Microsoft Office 365 Applications to Install and Stay on Version 1803 (Business users) (2020 07 06)
https://support.comsenseinc.com/hc/en-us/articles/360016129034-How-To-Force-your-Microsoft-Office-365-Applications-to-Install-and-Stay-on-Version-1803
.
.
https://officecdn.microsoft.com/pr/492350f6-3a01-4f97-b9c0-c7c6ddf67d60/media/en-us/ProPlus2019Retail.img 2019 Pro Plus
.
Note: it appears we may not be able to have both 2016 and 2019 Pro Plus installed side by side. One user tried that. They reported that 2019 features did not appear until they uninstalled 2016.
.
Screen captures showing Offline Installer
#3 Phone Activation
The license is made unique when you use the 25 character Product key to "activate" it. For the offline computers you will have to use phone activation to complete the installation.
. "Copy". "Move", "Transfer" or Re-install an Office installation to another computer. – Wiki https://answers.microsoft.com/en-us/msoffice/forum/msoffice_install-mso_other-msoversion_other/copy-move-or-transfer-an-office-installation-to/956244a0-385d-4e21-a21e-87b4179111d1
.
Activation Phone Support - phone activate
If you have an activation specific error, i.e. things like “invalid” or “blocked” product key, you specifically have to contact the “phone activation” support reps. Apparently “normal” support has no way of transferring you to them … <sigh>
.
The process you need to follow is rather round about:
· Start normal activation,
· select phone activation option,
· this will display appropriate phone number for your geographic location.
· Phone them
· do NOT reply to initial prompts
· wait, a long time, until you are offered the option of talking to a “service” rep
· explain problem to them
· ask to be transferred to a supervisor when front line support can’t help you
.
Transfer 2019 to new computer
| Move Office to another computer | · Uninstall Office from the original computer.<br><br>· On the new computer, sign in to your My Account page and click Install. <br>After you finish installing, you may be asked to activate Office over the phone. |
|---|
Transfer an Installation, Phone Activate
.
.
Uninstall Office 2010 - http://office.microsoft.com/en-us/excel-help/repair-or-remove-office-2010-HA010357402.aspx?CTT=1
Office 2013 Activation Wizard to get the “Installation ID” required by Phone and Chat Help lines
do the activation method below:
· Open Word 2013 application.
· Click File menu
· Account command
· Click About button
· Record the “Product ID” (you will need it in a minute), aka “Installation ID”
· OK to close the “About … “dialog
The problem started in the fall of 2016. In Jan 2017 a MS staffer provided the following excuse. But the problem still exists! MS oops’d, and just hasn’t bothered to fix the problem for much too long. Go to the link below to get the correct phone number for your specific geographic location
Michelle V [MSFT]
We apologize for this inconvenience. We are currently fixing this bug in our Office products. In the meantime, you can call the numbers for your specific country/region listed in this article :
Please also note that this issue impacts Office non-subscribers only—those who purchased the product as a one-time purchase. For more information, see What’s the difference between Office 365 and Office 2016?
If this doesn’t solve the issue, please contact our support agents linked from the bottom of the same article.
Again, we apologize for this issue. We are working to get this resolved quickly and will update this thread once the fix is available.
Thanks,
Michelle V.
Office Team
</snip>
Office Activation Wizard: get the “Installation ID” / "Product ID" required by Phone and Chat Help lines
do the activation method below:
· Open Word 2013 application.
· Click File menu
· Account command
· Click About button
· Record the “Product ID” (you will need it in a minute), aka “Installation ID”
· OK to close the “About … “dialog
2013 Office Product ID.jpg
· Click “Activate” button
· Select “I want to activate the software over the Internet” and click “Next”. This will usually complete successfully and activate the software.
· If you were unable to automatically activate over the Internet, you may select “I want to activate the software by telephone”
· “Next.”
![](https://learn-attachment.microsoft.com/api/attachments/67ca7c1f-ccc5-4364-a9c5-279cffcef96c?platform=QnA"https://office.uservoice.com/forums/285186-general/suggestions/10517283-allow-activation-without-the-need-of-a-ms-mail-acc" rel="ugc nofollow">https://office.uservoice.com/forums/285186-general/suggestions/10517283-allow-activation-without-the-need-of-a-ms-mail-acc - Vote and comment in the “Suggesion Box”
Why is Microsoft Office product activation so difficult?
https://office-watch.com/2018/microsoft-office-product-activation-difficult/
· When product activation goes wrong
· What to do when product activation goes wrong
· Office for Mac activation problems
· Support and Recovery Trouble shooter.
· Thanks