Customer addresses missing from Bookings

Thank you Jennifer. We do have the Customer address field highlighted and Required. Customers are still being prompted to complete the address field when booking an appointment, but this information is not being shown in the customer's profile or in the appointment details. The address displays ever so briefly (less than a second) then disappears. This is NEW. It was not happening previously. Did Microsoft change something recently?

Darryl.N

Yes I would like to report the exact same issue. To clarify, we have ticked 'required' against address field and when the booking is opened it flashes up for a second and then disappears - so I would say is a glitch, rather than a setting issue.

This is really important, as the address is the location we need to attend, so without it, the booking function and information captured losses a lot of value.

So we absolutely certain that the address is being captured at the point of booking, it just isn't displaying anywhere our staff can see it. It is not displayed in the outlook calendar or the booking calendar.

Can this be escalated to the booking app team to investigate - what is the process for that please?

Hi

We are experiencing the exact same issue, the addresses are showing on the mobile view of the booking but not on the client profile page.

We use the Notes page for other notes so it is not convenient to use this as a workaround.

We have registered this issue in the office 365 health portal but not had a reply yet, could you please update on this as it has only occurred in the last 2 weeks.

Hi Darryl.N,

Thanks for your reply with above information. I understand your concerns to see the customer address, as a workaround, we recommend you may ask the staff sign into Outlook web APP and go to their default calendar to check if they can see the customer address in the meeting details, like below picture:

If so and if you want to record this info for your customer, you can ask your staff to share this info with you and you may manually enter this info to the Notes field under this customer's profile in Bookings.

Besides, to help you further investigate this issue, please kindly click the link below to check my further suggestions:

https://answers.microsoft.com/en-us/privatemessage/inbox

Thanks for your understanding and cooperation.

Best regards,

Jennifer

Hi Darryl.N,

Glad to assist you here.

About your concerns, we recommend that you may do the following steps to check/set the customer addresss filed as the required information for your service and check the result:

1. In Microsoft Bookings, negative to Services, click on one of your service, scroll down and find “Custom fields”, click “Modify”.
2. In the right window, if you do not see the “Customer address” under "Customer information”, you can click "Add a question“ and select “Add text question”, then manually enter “Customer address” and click Save.
3. Make sure the option “Customer address” is selected (highlight) and make sure to select the checkbox before ”Required" to set this information as required information when booking this service, click “OK” to save the changes.
4. You may need to do this for all your services, when you are done, go to the Booking Page to save and publish your booking page and check the result.

For your reference:

Best regards,

Jennifer