OneDrive Error Code 0x8004da9a

Hi Orange,

So sorry for this inconvenience caused to you.

In this case, it’s first recommended to try login in your account in the OneDrive Online.

If you can access your files in the OneDrive web page correctly, you may try to Reset OneDrive to fix the issue.

Reset OneDrive - Office Support (microsoft.com)

Otherwise, if the issue also occurs using OneDrive Online, you may make sure there is no VPN or proxy settings in your local environment to block OneDrive app.

Moreover, if your issue persists, may I confirm the following information for a better understanding of your situation?

1. What if you sign in another account (personal account), does the issue exist?
2. Could you please confirm if your colleagues have the same issue?
3. May I know the version information of your OneDrive? (OneDrive>Help & Settings > Settings> On the About tab)

Best Regards,

May

Hi Orange,

Thank you for the reply and we are sorry for this inconvenience caused to you.

Based on my research, this issue may be due to the Service Health Dashboard. Given this situation, we suggest you refer to the advice given by Rena in the primary thread. In order for affected customers to easily identify information here, this thread will be closed. For more information, you can refer to the post I provided above.

Thank you for your understanding and efforts.

Best Regards,

May

This is the result but i have the same issue on other devices

please help me

Hi Orange，

Thank you for the reply and sharing the information.

According to the error message” we’re having trouble finding that site.” I am afraid your OneDrive for Business may not be configured correctly.

To confirm this, please sign in to Office.com and then click the OneDrive icon form the left app launch bar to open OneDrive. Like shown below:

If you could not see the OneDrive icon on the left App launch bar, you may not have the correct license to use OneDrive. To confirm this, could you please share a screenshot on your subscriptions page?

Otherwise, if you could see the OneDrive icon but the issue persists, may I know if you could use OneDrive for business on other devices? For example, you may use your mobile phone to see the result.

Best Regards,

May

I have this issue when i try to login from online

I try to reset it i have the same issue

I called one of my cloege and there are not any problem

and this is my one drive detial that you asked