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When i create items and save to one drive, they are not saving to my laptop

Anonymous
2021-04-16T16:07:13+00:00

A few weeks ago, i had a a problem with outlook.  After hours and hours with microsoft team personnel remotely working on my computer i noticed that on my pc where i originally had my documents folder, there was now a "cloud icon with where are my files."  When i clicked that icon it brought me to one drive and my files.  However, my files had always been on my computer as well as in the cloud. Yes, the green check appears next to each file in the cloud to always have on my computer. 

A microsoft supervisor then remoted in, copied my OneDrive files to my PC and then mistakenly removed my those files from the cloud.  When i saw what he was doing, i told him i wanted my files in both places, one drive and computer.  He then copied the files back to one drive.  However, since then, if a create a file in OneDrive, it does not appear on my computer which it had always done before. 

To add to this long story, I actually believe that these OneDrive files may be duplicated somewhere on my computer as i only have 312 gb space left out of 1tb and my one drive only takes up 256 gb and my programs and apps really dont amount to more than 150 or so gb

Microsoft has not responded to my NUMEROUS inquiries.  Can anyone offer a suggestion.  My computer is a Dell XPS and only 6 months old!!!

Thanks so much.

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2021-04-16T16:24:37+00:00

    So does that mean that i should delete the files that the microsoft agent created and put in the documents folder on my PC.  Thanks so much.

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  2. Anonymous
    2021-04-16T16:12:47+00:00

    The default installation of Office 365 and its OneDrive component uploads all the contents of the \My Documents\ folders to OneDrive, (syncs) and there will be a OneDrive folder in File Explorer containing all the OneDrive content. And in Word etc the default Save location is set to OneDrive.

    Your OneDrive docs are on your PC, in the OneDrive folder as seen in file explorer

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  3. Craig Long 17,825 Reputation points
    2021-04-17T02:49:39+00:00

    Don't delete anything yet but check the following first:

    Have you activated the OneDrive PC Folder Backup for the folders that you want to sync to OneDrive?  The video here explains it all:

    https://support.microsoft.com/en-us/office/back-up-your-documents-pictures-and-desktop-folders-with-onedrive

    Then go to your Documents folder and right click > Properties > Location tab and check it's location.  It should have the word OneDrive in the folder path.  If it doesn't then that folder is not syncing to OneDrive and you shouldn't be using that folder.  Find the Documents folder that is syncing to OneDrive and use that folder.  You will see it inside of the OneDrive folder on your PC but it will also show in it's usual place in file explorer under This PC.

    Watch this video.  It explains how to make sure your files are always-available on your device:

    https://support.microsoft.com/en-us/office/save-disk-space-with-onedrive-files-on-demand-for-windows-10

    I'm not sure what this copying files is all about.  Just leave the files in OneDrive if you want them to sync.

    The syncing Documents, Pictures, and Desktop folders are all part of OneDrive.

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