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Updating contact information in office 365 admin portal

Anonymous
2021-04-15T07:05:43+00:00

Hi

I have updated user information like job title, contact number etc. for old users in O 365 admin portal and saved it.

But same is not reflecting in the MS Teams profile of these users. It has been more than a week.

I rechecked in admin portal, the changes are visible there.

What may be the reason as some user profiles have been updated and for some it is not updated ?

Kindly help...Have I missed something out ??

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2021-04-15T08:50:33+00:00

    Hello Shweta Kapoor,

    Greetings. About this problem, please ask this user sign into Office portal, click on his avatar, click “My Office profile" to check if the info is updated in Delve. 

    If no and if your organization is set to allow user updates their profile info, you can ask this user try updating his information in Delve and check the result.

    However, if the information in Delve is updated, we recommend you may ask this user sign out Teams desktop client and re-sign into his account later to see if this will make any difference. 

    Please also check this in the Teams web APP to see if there is the same problem. This will help us isolate whether this issue is related with the Teams desktop client.

    Best regards,

    Jennifer

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