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Office Mondo

Anonymous
2021-04-08T10:10:11+00:00

Hello,

when I looked at my account in an Office application, it says "Office Mondo 2016".

May I ask what that means - what sort of version it is? I intended to use Office 365 enterprise version, but after activation, mondo is presented.

Otherwise it behaves like a regular office application

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Anonymous
    2021-04-08T12:41:43+00:00

    Hi Samo,

    Thank you for posting your question in this community.

    Office mondo 2016 generally is referring a pre-release version normally issued to selected  technical professionals.

    As you mentioned you are trying to install and activate Microsoft 365 apps for Enterprise vision, but it shows Office Mondo 2016. I would like to confirm the following information first at your convenience.

    1: Go to Control panel > Programs and features. In this, what is the Office version you installed display there? Is it Microsoft 365 apps for enterprise?

     ![](https://learn-attachment.microsoft.com/api/attachments/d16670e1-c169-4d16-9d66-4430e6871adb?platform=QnA"https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2019-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658" rel="ugc nofollow">Download and install or reinstall Microsoft 365 on a PC – See You signed in with a work or school account

    2: What is your subscription and license that assigned to your work or school account? You can log into Microsoft 365 portal with your work or school account > View account > Subscriptionspage to find details and share a screenshot of your subscription information.

    Furthermore, if you have confirmed that the Office apps version is Microsoft 365 apps for enterprise in Programs and features list. You can try to follow the following steps to reset Office apps activation according to this article Reset Microsoft 365 Apps for enterprise activation stateand see the result.

    1: Sign out all the accounts you signed in into Office apps and completely close all Office apps.

    2: From the Step 1 to Steps 4, you can use OLicenseCleanup.vbs toolto remove all activation tools, credentials, and identities folder in Registry Editor.

    After you download this tool, you can click on it which it will run automatically and finished within a few seconds then close itself. You can double check your credentials in Credentials Manger and Registry Editor to ensure these entries are removed correctly.

    3: If your device is a managed device by your organization, you need to run signoutofwamaccounts.ps1 script as well.

    4: Clear credentials from Workplace Join accounts. with WPJCleanUp.zip

    5: Restart your computer and sign into your work or school account for activation to see the result.

    Best regards,

    Dihao

    6 people found this answer helpful.
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  2. Anonymous
    2021-04-10T13:14:55+00:00

    Hi Samo, 

    Have you tried the methods above to reset your Office apps activation? If there are any updates, please feel free to let us know below.

    Best regards,

    Dihao

    5 people found this answer helpful.
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