I got a charge on my checking account from “microsoft*micro msbill.info” for a ‘PENDING PRE-AUTH’ charge of $105.49. Would you have any clue what this might be?

I've had the same issue twice since I started buying digital content. From what I have understood through Microsoft and my bank is that a pre-auth charge is what Microsoft does to ensure that you have the funds in your bank account before the purchase goes through. Once the purchase itself has cleared your bank account the pre-auth charge should return. I'm not sure about how long it takes to return that money to your account because the first time it happened to me I was able to contact Microsoft by email and send them my order number where I requested a refund for this charge. The next day that money was put back into my account but I'm not sure if it was because of my request or because it just finally went through and got returned. Regardless, on my second purchase where it happened again the item I paid for cleared my checking account but the pre-auth charge is still there. Microsoft says that it's the bank that does it and the bank says that it's Microsoft that does it and I tend to lean towards my bank being correct because the charge itself says Microsoft on it and if a bank charges you a hold on anything it would say that it's from the bank not from Microsoft. Now from what I'm understanding and have read over countless hours of investigating is that this charge will be returned to your account within a few days. But if your statement online shows that box White and not gray, then that charge as well has cleared your account and Microsoft is responsible for refunding that money for charging you twice for the same product. Obviously the bank didn't charge you for buying a Microsoft product so at that point you would definitely have to contact Microsoft with your order number and request a refund for the dual charged purchase. This is just my best understanding of the whole situation and I'm still having this problem as I speak.

Hope this helps

Hi James,

Welcome to Microsoft community. I'm very willing to help you :)

If it is from business subscription, you can provide me your domain, I will help you to check. If you don't have any clue about this bill, I suggest you refer tothis article to cancel.

Best regards,

Regina

Sounds like maybe a charge for Office 365 Family outside of the US

Refund- “Free Trial rolled over”– I was Double / Triple / Quadruple Billed - I need a Refund! https://1drv.ms/w/s!Am8lVyUzjKfppByLlpPW47BH3yYD?e=g8UvsX I have collected MS articles, forum questions and other articles on cancelling Office 365 and getting refunds. NOTE: The cancel suggestion is for people who have had a “free trial” rolled over in to a paid subscription.

For those of you who have been multiple billed (I’ve seen one complaint of quad billing), do NOT cancel your subscription!

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The first thing to do is sign in to the MS Account site and check to see your expire date. Also check if the subscription it shows you that have and matches what you expect to see (ie 365 Personal vs Family). If the system worked correctly, since you were multiple billed 2,3 or even 4 times, your expire date should reflect that. We are allowed to stack up to 5 years of subscriptions before the system stops adding time. If the expire date does not reflect the payments taken from you, you have to contact MS Billing Support. Good luck …

https://support.microsoft.com/en-us/account-billing/returning-items-you-bought-from-microsoft-store-for-exchange-or-refund-81629012-aa4f-f48b-2394-8596f415072b

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PS: Keep an eye on your credit card / bank account to make sure they don’t do it again.

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PS: You might also want to contact your local, state, federal government / better business bureau, or even police to report this theft. Point them to this forum for confirmation that this is an ongoing problem.

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PS: You may also want to switch away from automatic renewal. Buy product key cards in electronics stores, or online, and use them instead. This is an example, not an endorsement of Amazon:
https://www.amazon.ca/Microsoft-Office-Personal-Year-Packaging/dp/B00HV9IM58

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Investigate a billing charge from Microsoft or MSbill.info (MS)

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93

When you see unexpected charges from MSbill.info or bill.ms.net in a monthly statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. Before seeking further info or help, take these steps to compare the unexpected charges to your Microsoft order history.

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How to cancel your Microsoft subscription

https://support.microsoft.com/en-us/account-billing/how-to-cancel-your-microsoft-subscription-c2c6b0e3-cab3-cb98-d83e-c9ad54620530

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