Sorry we can't connect to your account, Please check your internet Connection and then try again error message on 365 app for Mac

I'm having the same problem. Will try the steps above that I haven't already attempted. Very frustrating. Life's too busy for this kind of time wasting rubbish which is why I ditched windows and got a Mac

fwiw, i was apparently running an older version. i downloaded ms office 16, and got it to work again

1. my proxies page had "use passive ftp mode" checked, so i unchecked it. did not change anything. nothing else was checked
2. i signed on online with no problem. my account renewed for 1 year in february
3. i can’t find any com.microsoft.xxx files anywhere. i have a bunch of com.apple.xxx files, but nothing microsoft. at least not where it’s saying to look. i ran a search of the computer for it, and nothing comes back. basically, i can’t find anything in step 3 that’s on my computer

i also tried to download office from the apple store to see if reinstalling would help. it would not download because it said my OS was too old (10.11.6, which is latest my mac mini will accept). but word worked for me on wednesday. so i don't think the age of my computer is the problem.

i'm now 3 days without being able to use this thing for which i pay $100/year the way i want to use it. i have engaged support on twitter as well. (i understand i can go work online; not the point). this feels like a problem that shouldn't exist, and one that should have been easy to fix if it must. my patience is waning

Hi, murray d paul:

Thank you for your reply, and I regret that my previous suggestions did not help you.

Since your subscription appears to be normal, we kindly suggest you using the license removal tool to remove the license files on your Mac.

After you remove the license files completely, please resign in your Office.

Also, you can try restoring your keychain permissions for Office apps:

To do this, please kindly refer to the below steps:

1. Quit out of all Office for Mac apps such as Word, Excel, PowerPoint, Outlook, and OneNote.
2. Search for "keychain" in Spotlight and launch the Keychain Access app.
3. Select the login keychain entry in the top left navigator pane, then from the File menu, choose Lock Keychain "login".
4. Launch any Office app, such as Word.
5. You will receive a prompt requesting permissions to access the keychain. Enter your Mac admin account password and click OK.
6. If prompted, sign into your account associated with Office.

Hope this will help you.

Tin

Hi, murray d paul:

Based on your description, we understand that you got the error **"Sorry, we can't connect to your account. Please try again later"**when you activate Office from Office 365. This issue might be caused by one of several circumstances. Follow these steps to help troubleshoot the issue. After each step, check to see whether the issue is fixed. If not, proceed to the next step.

1.Check whether you are behind a firewall or whether you are behind a proxy server:

Please temporarily turn off the proxy service or firewall or VPN and try to activate your Office again.

2.Check your subscription status:

1. Close all Office apps.
2. Go to your Services & subscriptions page.
3. If prompted, chooseSign inand enter the Microsoft account email and password associated with your Microsoft 365 subscription.
4. Review the details under the Subscriptions heading or Cancelled subscriptions heading.
5. If your subscription has expired, you can renew it.

3.Clear Office for Mac cache:

• Close all Office for Mac applications and back up all Office files.
• From Finder Go/Go to Folder (Shift+Cmd+G).
• Enter "~/Library/Containers" and press Go (Return key).
• Find the "com.microsoft.Word.mac" folder and another Office folder. If you are using Big Sur, find Microsoft Word and another Office folder.
• Select and delete that folder using File/Move to Trash (Cmd+Delete).
• Delete this folder: ~/Library/Group Containers/UBF8T346G9.Office.
• Open Spotlight by selecting the magnifying glass at the top right of your desktop.
• Search for and open Keychain.
• In the search field, enter adal.
• Select all items whose type is MicrosoftOffice15_2_Data: ADAL:<GUID>, and then press Delete.

（Please note that the two Office credential caches must be hidden. To unhide the 2 caches, click on "show visible items" in the "Keychain" menu top bar (keychain -> view -> "show visible items") Once the hidden items are visible, search for "Office" and you will see below 2 items listed. ）  

• In the search field, enter office.

 Select the items that are named Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then press Delete. In some situations, they are Microsoft Office Identities Cache 3 and Microsoft Office Identities Settings 3. 

• Quit Keychain Access.
• Navigate to <Your Username>Library > Group Containers.
• Find the folders below and move them to Trash.

1. UBF8T346G9.ms
2. UBF8T346G9.Office
3. UBF8T346G9.OfficeOsfWebHost

Warning: Outlook data will be removed when you move the three folders listed in this step to Trash. You should back up these folders before you delete them.

If the problem still exists, please provide the following information so that we can better understand your situation：

• Screenshot of your subscription information page
• Office application version

Hope this will help you.

Tin