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My Office 365 License through Oracle is giving an error

Anonymous
2021-07-14T13:50:50+00:00

My O365 licensed through Oracle is giving the error below. I need help from a Microsoft Expert to help me sort it out

Request Id: bxxxxa-61ef-4xx3-xx7-ce3xxxxxx0

Correlation Id: 38xxxxax-0xxx9-4xxx-aaxxx-f18xx731xxx

Timestamp: 2021-07-14T13:39:25Z

Message: AADSTS9002313: Invalid request. Request is malformed or invalid.

PII is mask by MSFT

Microsoft 365 and Office | Install, redeem, activate | For business | Windows

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Anonymous
2021-07-15T13:23:03+00:00

Hi Peter Kanake, 

Thanks for sharing updates with us and I really appreciate your effort and your precious time doing those tests. 

It seems you are able to sign-in via Office 365 online. Since you are getting error message when you try to sign-in into Office 365 application.  

Based on my experience and search I will appreciate if you could please try below suggestion and see if it helps for you.

May I know have you tried sign out your account from all Office application and then sign back in again? If not, I suggest you sign out your account from all Office application (File> Account> User Information> Sign out) and then sign back in again to check the results (make sure you use only one account in Office). Meanwhile, please also make sure you are using the latest version of Office suits. 

In addition, to check if this issue caused by credentials conflicts, you can also clear credentials to check whether it can solve this issue: 

Remove the credentials in the Credentials Manager via clicking Control Panel > User Accounts > Credential Manager > Windows Credentials.

Also, go to your Windows setting> Account> Access work or school>and disconnect all listed account there. See image below for your reference:

Image

If above steps doesn't work for you, then try to Create a new user account under your Windows 10. See if it still alert you with the same error message.

I appreciate your patience and understanding. 

Best Regards 

Waqas Muhammad

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  1. Anonymous
    2021-07-15T05:53:08+00:00

    Hi,

    I am using Office 365 Business licensed under Oracle where I work.

    Image

    May I know did you error message when you try to sign-in Office application? Yes

    Also, may I know if you can sign in**www.office.com**or applications via online. I am able to sign in via online 

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  2. Anonymous
    2021-07-16T06:06:29+00:00

    Thank you for the support. Your solution worked. The issue was created by a credentials conflict.

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  3. Anonymous
    2021-07-14T18:53:28+00:00

    Hi Peter Kanake,

    First please do not call the number provided by above It is not a Microsoft number. It might be related with SPAM activities.

    As per your description, the issue was caused by an account conflict. In your login attempts sometimes it provided unmatched token with your credentials.

    Regarding your mentioned error message codes description, it seems like this error message is related Azure AD Authentication and authorization. Please see information here.

    ![Image](https://learn-attachment.microsoft.com/api/attachments/ed476545-4a1f-430c-a25c-58900cf9dbcf?platform=QnA"https://www.office.com" rel="ugc nofollow">www.office.com as well.

    Further, kindly share a screenshot about "AADSTS9002313: Invalid request. Request is malformed or invalid" for further assistant.

    I appreciate your understanding and stay safe!!

    Best Regards

    Waqas Muhammad

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