Incorrect booking email address

Hi Momo, sorry I am not that IT technical so I have not been able to follow your instructions...I am at a loss of what to do...Maybe I need to get an IT person to assist as this is so frustrating that I am thinking of using another platform for bookings...super difficult to set up ....thanks

Hi Kelly,

I'm following up on this thread, any update.

Thanks,

Momo

Hi Kelly

Thanks for the feedback.

After looking into your issue further, I found that when a booking page in Microsoft bookings is created a scheduling mailbox is created, this mail box is not shown in the Exchange admin center but Exchange Online PowerShell can be used to set a new mailbox.

Firstly you have to connect Powershell to Exchange online for detailed steps on how to do so kindly see the steps in Connect to Exchange Online PowerShell | Microsoft Docs

Once you've connected your Exchange Online to Powershell, run the following commands:

Get-Mailbox -RecipientTypeDetails SchedulingMailbox -ResultSize:Unlimited | Get-MailboxPermission |Select-Object Identity,User,AccessRights | Where-Object {($_.user -like '*@*')}   , this command can be used to retrieve information of all bookings mailboxes and users who have access to them.

Then run Set-mailbox- identity< insert your alias> -EmailAddresses <insert your email address>

Then after Get-Mailbox-RecipientTypeDetails SchedulingMailbox | Select-object DisplayName,Alias,PrimarySMTPAddress.

Please feel free to let me know how it goes.

Regards

Momo.

The issue still has not been fixed.

so when we look at the admin set up we have a fake email address that has been created for our bookings page. https://outlook.office365.com/owa/calendar/******@homereset.co.nz/bookings/ ******@homereset.co.nz is not an active email address.

we would like to have this email as ******@homereset.co.nz.

so when a customer makes a booking online they receive emails from ******@homerest.co.nz but if they try to reply to this email then it bounces back...... not a great customer experience.

thanks

Kelly

Hi Kelly

Thank you for posting in Microsoft community!

With regards to your question if the email that’s no longer active is still present in your business information I think its normal, if that’s not the case then I don’t think its normal.

That being said, in your bookings kindly confirm the following for me, navigate to the business information in your bookings and under send customer replies to, kindly confirm if the email address listed there is your current email address, or the one that’s no longer active. If it’s the inactive one, kindly change it to the email address you want customers to use to reply to.

 After you enter your email address in the business information page, you may need to click save and publish then go to the Booking page and click save and publish, then check the result.

Please feel free to let me know how it goes.

Regards,

Momo.