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Fonts changing when saving as a pdf.

Anonymous
2021-08-08T21:53:54+00:00

When I save a microsoft word document as a pdf, the fonts change. I am using "source sans pro" in my word text, but this changes to the "arial" font in Acrobat pdf. I have tried embedding the fonts but this does not help.

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  1. Doug Robbins - MVP - Office Apps and Services 322.9K Reputation points MVP Volunteer Moderator
    2021-08-08T22:46:04+00:00

    If the font is changing, it may NOT be embeddable and the alternative is to access the Options dialog on the Save As dialog when the PDF (*.pdf) type is selected and check the box for "Bitmap text when fonts may not be embedded".

    10+ people found this answer helpful.
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  2. Anonymous
    2021-08-09T13:36:08+00:00

    This didn't seem to work unfortunately.

    6 people found this answer helpful.
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  3. Anonymous
    2021-08-12T12:48:08+00:00

    Hello Heather Webb,

    We are writing to follow up on this case. Did the problem persist? feel free to let us know.

    Best Regards,
    Christophe

    3 people found this answer helpful.
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  4. Anonymous
    2021-08-09T13:37:40+00:00

    Doug's suggestion did not work when saving the document in it's Source Sans Pro font. I change the text to Times New Roman and it stayed in that font when I saved as a pdf. This happens to all word documents. When I saved excel tables as pdfs, I don't encounter this issue.

    2 people found this answer helpful.
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  5. Anonymous
    2021-08-09T11:09:48+00:00

    Hello Heather Webb,

    Sorry to hear the inconvenience this may have caused at your end. We tested this at our end and could not be able to encounter the same error. To help you better, do the following:

    1. Refer to Doug Robbins steps and updated us if it has fixed the problem.
    2. Change your document to another Font such as Times New Roman or Calibri and update us if it fixes the issue.
    3. Does this happen to a particular document or all documents you are working on?

    Feel free to post back and let us know how it goes at your end.

    Best Regards,

    Christophe

    1 person found this answer helpful.
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