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Error exporting recording in PowerPoint

Anonymous
2021-09-14T13:12:49+00:00

To Microsoft,

I am trying to export a recording of a PowerPoint Presentation in MP4 format using the following steps:

File > Export > File Format > MP4 > Export

However, while the file has been exported to a folder, its size is zero bytes. When I attempt to play the file in QuickTime by double clicking it, I get the following message: "The file isn’t compatible with QuickTime Player".

Several minutes later, I receive an error message indicating a failure to export the file as an MP4.

I have tried to export another recording in a separate PowerPoint presentation to see if the issue is specific to the file, but I get the same result.

All apps are fully updated and I am currently running Big Sur Version 11.2.3.

Your help would be greatly appreciated.

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2021-09-14T17:57:16+00:00

Hi Ivy,

Many thanks for your assistance.

However, in the end there was no issue. I simply failed to realise that it takes time to generate a MP4, especially for larger files.

Best,

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  1. Anonymous
    2021-09-14T21:42:04+00:00

    Dear Don,

    Thanks for the updates. We believe it will benefit more users who has the same situation.

    You are welcome to post in our forum anytime if you have question when using Microsoft 365, we will try our best to help. Have a good day!

    Best Regards,

    Ivy

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  2. Anonymous
    2021-09-14T16:29:51+00:00

    Hi Bon，

    Sorry for the inconvenience caused by this issue.

    You mentioned that you cannot save a PowerPoint recording in MP4 format. May I know which version of PowerPoint you are using? Please provide the screenshot of PowerPoint-> About PowerPoint page.

    Please try to update your Office if it's not the latest version. Go to Help-> Check for Updates. For your information:

    Update history for Office for Mac - Office release notes | Microsoft Docs

    If you are using the latest version of PowerPoint, to check whether the issue is related to third-party programs, please try to start PowerPoint in Mac safe mode and check if the issue persists. Please follow the steps in this article: How to use safe mode on your Mac - Apple Support

    Welcome to post back when you have time. Thanks for your cooperation.

    Thanks,

    Ivy

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