A family of Microsoft word processing software products for creating web, email, and print documents.
These screen shots look entirely normal.
The first screen is the "Start screen", which you can completely avoid by going to File > Options > General and clearing the check box for "Show the Start screen when this application starts". It may also be useful to go to the Save page of the Options and check the box for "Don't show the Backstage when opening or saving files with keyboard shortcuts", so you'll get the standard Open or Save As dialog boxes instead of the inefficient "Backstage" pages.
On the other two screen shots, the buttons that are greyed out are for operations that require you to have an appropriate item selected or to have started an operation that isn't greyed out. For example, on the References ribbon, you must insert a table of figures (or a table of tables, etc.) before the "Update table" button will be enabled; the same is true of inserting an index before you can "Update index". On the Mailings ribbon, you must start a mail merge before any of the greyed out operations can be performed.
If you know of any features that are missing rather than simply disabled by not having done a prerequisite function, you may find that you can add them by going to File > Options > Customize Ribbon or File > Options > Quick Access Toolbar. (Note that sometimes it can be hard to find the correct name in the list of commands in those dialogs; you can post here to ask about them.) If the feature really isn't available, post the specific thing you're looking for.