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PowerPoint Audio

Anonymous
2022-01-28T05:42:34+00:00

I am trying to view a PowerPoint that was shared by an instructor at my school but the audio part keeps saying. "codec unavailable" I haven't had this issue with most of his other powerpoints but a few of them I keep running into this. How do I fix it

Microsoft 365 and Office | PowerPoint | For education | MacOS

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  1. Anonymous
    2022-01-28T20:54:47+00:00

    I don't have an INFO button on any of the tabs.

    7 people found this answer helpful.
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  2. Jim G 134K Reputation points MVP Volunteer Moderator
    2022-02-03T17:37:54+00:00

    Rena,

    There is no FILE tab in any of the Office for Mac applications. Why are you telling Brandy to use something that's not there?

    3 people found this answer helpful.
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  3. Anonymous
    2022-01-28T06:29:45+00:00

    Hi Brandy,

    The video or audio codec is software that encodes and decodes the digital video/audio data. To play a video/audio, it requires the end player to have the matching codec so it can decode and play the video/audio successfully.

    codec unavailable means the PowerPoint does not have the corresponding codec to decode your media, hence the PowerPoint cannot play media.

    You can try steps below to see the result:

    1. Convert the video or audio to a supported format in PowerPoint. You can refer to Video and audio file formats supported in PowerPoint.
    2. Go to PowerPoint File tab > Info > Check for Issue > Check Compatibility see whether we can optimize media files there.

    More references for you:

    Practical Solutions to Codec Unavailable PowerPoint Errors on Windows

    **Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.*​

    If the issue persists, please tell us the media format having the issue.

    Regards,

    Rena

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  4. Anonymous
    2022-02-04T02:22:01+00:00

    Hi Jim,

    Thanks for reminding me that. I should have noticed that this case was post on Mac category. That's my mistake. And I appreciate you pointing this out.

    Regards,

    Rena

    1 person found this answer helpful.
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  5. Anonymous
    2022-01-31T02:53:12+00:00

    Hi Brandy,

    Don't worry, please kindly refer to the screenshots below.

     

    Regards,

    Rena

    1 person found this answer helpful.
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