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Microsoft Team issues

Iniobong Nkanga 2,081 Reputation points
2022-12-02T12:04:22.097+00:00

Hello

Please i need your help on this issue.

We are facing problem with our conference room since few days.

Our conference room is getting this error message and not able to continue meeting properly as keep disconnecting the voice.

Error on the teams screen:- Looks like something went wrong, we are trying to get you back to the meeting.

Microsoft Teams | Microsoft Teams for business | Other
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  1. JimmyYang-MSFT 58,781 Reputation points Moderator
    2022-12-05T09:00:04.45+00:00

    Hi @Iniobong Nkanga

    To troubleshoot this issue, I have some questions to confirm with you:

    1)Does this issue persist all the time?

    2)Does anyone else have the same problem in your organization?

    To check if it is a client issue, please try to login in Teams web client and join Teams meeting to see if this issue can be reproduced. If there is no issue in Teams web client, you could try to clear Teams client cache file by following these steps:

    • If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
    • Open the Run dialog box by pressing the Windows logo key +R.
    • In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.
    • Delete all files and folders in the %appdata%\Microsoft\Teams directory.
    • Restart Teams.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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