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Couldn’t communicate with a helper application - Onedrive on iPad

Anonymous
2021-10-18T19:31:09+00:00

Hi, i have run into this issue when i try to move multiple files from files app on ipad to my onedrive. It shows operation cant be completed, could not communicate with a helper application. I have tried reinstalling the apps, soft restart my ipad, but the problem still persists. So how can i solve this problem?

Other cloud drives work fine from within iPad files app, such as Google Drive and Dropbox.

Any thoughts on how to properly address?

Thanks!

Microsoft 365 and Office | OneDrive | For education | iOS

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  1. Anonymous
    2021-10-21T11:25:28+00:00

    Apologies for the delay Mia.

    The error was occurring when trying to save, copy, or move any file(s) to the OneDrive cloud account via the files app or via the Chrome or Safari iPad browser. Working directly via the OneDrive app worked fine.

    Once I uninstalled the OneDrive app, rebooted the iPad, and then reinstalled the OneDrive app, file saving seems to function normally again without the helper error message.

    Thanks for your assistance !

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  1. Anonymous
    2021-10-21T06:42:48+00:00

    Hi,

    Feel free to post back and share us some more details for a further troubleshooting.

    Best Regards,

    Mia

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  2. Anonymous
    2021-10-18T23:31:37+00:00

    Hi David,

    Sorry for all the inconveniences it may have caused on your side.

    Based on the description, it seems like there have something wrong with the files you try to move from Files app on iPad to OneDrive storage space. If my understanding is correct, may I know if the issue will start to happen when you click Copy button in the process below? If this is not the step on your side, kindly share us some more detailed screenshots so that we can test if the same issue will happen on our side.

    Also, based on the error message you shared, it seems like it is from Files app side, kindly check Files App: Couldn't Communicate with a he… - Apple Community. Hence, you can have a try to sign-out and sign-in your Microsoft account again to check if it will show any differences. If the issue persists, try to reset OneDrive: Reset OneDrive (microsoft.com).

    Besides, may I know if you are using a personal account or a school/work account in OneDrive that encountered with the issue?

    Best Regards,

    Mia

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