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Word online - text moves from the top of one page to the bottom of the previous page

Anonymous
2021-10-27T12:06:29+00:00

Microsoft 365 Office (use on web browser, not an installed app) - I have an issue with Word documents that have multiple pages:

The content will be laid out as desired, but when the document is saved and attached to an email and is previewed before sending, the content is misplaced - either moved up or down - so it's in the wrong place; content which should be at the top of one page has now moved up to the bottom of the previous page.

I then have to go back into the document, move content around and re-save it - it's incredibly time consuming.

Any thoughts as to why this is and how it can be rectified?

Microsoft 365 and Office | Word | For business | MacOS

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  1. Charles Kenyon 164.7K Reputation points Volunteer Moderator
    2021-10-27T12:19:02+00:00

    See Why has my page layout changed when I open my document on a different machine? by Suzanne Barnhill, MVP.

    Basically, Word is bunch of text with some formatting commands. It is set to flow seamlessly from page to page. It is not a page layout program. It is not pictures of text that remain fixed.

    In Word on the Desktop, I use styles for formatting and can have ones that are set to cause a page break before, usually heading styles. This helps.

    Word Doesn't Know What a Page Is

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  2. John Korchok 230.5K Reputation points Volunteer Moderator
    2021-10-27T16:23:15+00:00

    Most likely, you have used a font to format your document that is not available on the receiving computer. Word displays the expected font in the font dropdown, which leads many to conclude the font is installed. Meanwhile, it substitutes a different font and your document format changes.

    You may be able to circumvent this by embedding the fonts in your document. Choose Word>Preferences>Save, then check Embed fonts in the file. Then save the file and email it again.

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  3. Anonymous
    2021-10-27T16:20:40+00:00

    Okay, thank you.

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  4. Stefan Blom 335.9K Reputation points MVP Volunteer Moderator
    2021-10-27T13:32:54+00:00

    The text flow options mentioned by Suzanne S. Barnhill in her article at http://wordfaqs.ssbarnhill.com/TextReflow.htm won't be accessible in the web-based version of Word. If you can edit the document in the locally installed full version of Word, that would help.

    Note that, before sharing the document, you can convert it to a PDF, which will keep the layout fixed. Of course, this is really only helpful if the recipient doesn't need to edit the document.

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  5. Anonymous
    2021-10-27T13:22:46+00:00

    Thank you.

    So, is there any way to prevent it from happening?

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