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Document 365

Anonymous
2022-01-05T21:20:57+00:00

Hello,

I am trying to get a refund for the Document365 service. I contacted Kdan, and they stated I need to reach out through Microsoft. I was able to end the subscription, but nowhere do I see an option for a refund. Kdan is telling me that I need to complete the rebate through Microsoft. I want to get a straight answer than being pushed back and forth, please.

Microsoft 365 and Office | Subscription, account, billing | For home | Other

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  1. Anonymous
    2022-01-05T21:54:07+00:00

    Hi, AnthonyHesse.

    You will need to request a refund from a Microsoft agent. Follow the steps below to chat with an agent.

    Go to the link below:

    https://support.microsoft.com/en-us/home/expcon...

    On the page that opens, follow the steps below:

    1. Enter the ''refund'' and click <Get Help>
    2. Click the <Contact Support> button at the bottom of the page
    3. Under Products and Services, select the option <Microsoft 365 and Office>.
    4. Under Category, select <Manage Subscription> and Confirm.
    5. Click "Talk to a support agent in your web browser"
    6. Confirm your Email and follow the steps. An agent will help you shortly.

    → If the link does not open, open it in a private browser window.

    → Refunds are usually processed within 3-5 days.

    1 person found this answer helpful.
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